Pay As You Go terms and conditions

1. These terms and conditions are subject to change without notice and may vary from facility to facility.

2. While every effort is made to ensure that all information on the website and in facilities is up to date and correct, Loughborough Sport will not be held responsible for any loss, direct or indirect, resulting from use of this information.

3. These terms and conditions apply to both online bookings through either the Loughborough Sport App or website and casual bookings made through a Loughborough sport staff member. 

4. During University vacation and closure periods there will be reduced opening hours.

5. Loughborough Sport reserves the right to close all or part of a facility, withdraw any activity or programme without notice should it be necessary due to unforeseen circumstances, poor attendance, or to adjust the hours of opening for the purposes of maintenance, decoration, repair or other legitimate business of Loughborough University. Where possible, a minimum of 24 hours’ notice will be given.

6. Neither the University nor Loughborough Sport limits or excludes its liability for death or personal injury caused by its negligence (or its liability for fraud).

7. A photograph must be provided upon request once a Loughborough Sport account has been created. This will be attached to the account to identify the account holder.

1. Loughborough Sport as part of Loughborough University, will process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protect Act 2018. Our privacy notice is issued in accordance with the GDPR Articles 13 and 14.

2. Loughborough Sport may share your data with third parties for agreed data processing, such as the collection of subscription fees or to allow us to keep in touch with you about your account. These communications will be regarding your subscriptions, participating activities and service messages. The third party will not be allowed to use or disclose your data to any business, organisation or individual, unless required by law.

3. Loughborough Sport is committed to protecting your personal data and informing you of your rights in relation to that data. Please refer to our privacy policy on the University website for further details. This policy may be updated at any time, we encourage you to check back regularly to review any changes.
Loughborough University is registered as a Data Controller under the Data protection act 1998 (registration No. Z3179802), if you would like to speak to us about how we collect and process your data, please contact our Data Protection Officer;

Address: Academic Registry, Loughborough University, Epinal Way, Loughborough, Leicestershire. LE11 3TU
Email: dp@lboro.ac.uk
Telephone: 01509 222819

1. The content of the pages of the website or app is for your general information and use only. It is subject to change without notice

2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4. The website and app contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5. All trademarks reproduced on the website or app, which are not the property of, or licensed to SDC, are acknowledged on the website or app.

6. Unauthorised use of the website or app may give to claim for damages and/or be a criminal offence.

7. From time to time the website or app may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8. You may not create a link to the website from another website or document without Loughborough Sport's prior written consent.

9. Your use of the website or app and any dispute arising out of such use of the website is subject to the laws of England and Wales.

1. Last entry will be 30 minutes prior to facility/session closure. All customers must leave the building 15 minutes after the facility closing time stated in the reception area.

2. Lockers are available to use within each facility and are operated by £1 coins or locked with a padlock. Padlocks can be purchased at reception and cannot be hired. All possessions must be removed after each visit. Any Lockers locked after closing time may be opened and any possessions may be disposed of. Any property stored in the lockers is stored at the individual’s risk and no liability will be accepted by Loughborough Sport.

3. No additional equipment is to be brought into the facility, such as bags or laptops unless permission is obtained from the Facility Staff.

4. No glass bottles, tin cans, or plastic/glass cups or any food (including chewing gum) are allowed inside any training facility. Members should use only suitable closed PLASTIC water bottles or containers.

5. Photography and video recording are strictly prohibited without permission. A request to take photographs in any facility can be made no later than 24 hours in advance via the Sport Duty Manager.

6. Any individual caught attempting to enter a facility with a different members’ card or phone will be subject to a £50 surcharge. If the individual caught is not a member a charge will be added to their account and any access to sporting facilities will be denied until payment of this surcharge is received. A £50 surcharge will also be applied to the account holder of the card or phone who has loaned it to the individual trying to gain entry. Access to the facility will be suspended until either the surcharge has been paid or proof is provided that the membership card had been reported stolen/lost with University Security.

7. All members are required to report defects, damage, or hazards immediately to the staff on duty. Members are also required to accept responsibility for damage to, or loss of, equipment and other amenities, which results from their negligence or misuse of the facility and its equipment.

8. All accidents that occur in the facility must be reported to any member of staff within that facility immediately.

9. Anyone appearing to be under the influence of alcohol or drugs will be asked to leave the facility and may be banned.

10. All facilities are operated with a zero tolerance to illegal performance enhancing substances. Any user convicted of or associated by reputation with such substances will not be permitted to train in either facility. In signing to agree acceptance of these Terms and Conditions, you accept that the University will give access to the UK Anti-Doping Authority to carry out any random tests they or a relevant sport’s governing body may wish to carry out in this facility and you agree to submit to such testing as might be required of you.

11. The University reserves the right to refuse entry and use of the facility should an individual’s behaviour or appearance be deemed inappropriate.

12. All members must always be courteous towards staff and other members. This includes the use of electronic media and social media sites in line with the University’s Acceptable Use of I.T. Policy, located on the University website. Failure to do so may result in the refusal of entry or you may be asked to leave the facility.

13. All Loughborough students and staff will be held accountable for their behaviour in accordance with the University’s Ordinances, located on the university website.

1.All guests must abide by Loughborough Sport's Terms & Conditions 

2.Guest bookings are not eligible to receive credits for cancellations. All bookings are non-refundable unless the booking is cancelled by Loughborough Sport. 

1. All pay as you go bookings with a Loughborough Sport account are non refundable however a credit note will be applied for the cost of the booking paid if cancelled within the cancellation period. Fitness classes, gym sessions, swimming & open athletics sessions can be cancelled upto 1 hour prior to the session commencing. Fitness coach led sessions can be cancelled up to 24 hours in advance. All facility hire bookings can be cancelled up to 48 hours prior to the session commencing to be eligible for a credit note.

2. Guest bookings without a Loughborough Sport account are not eligible to receive credits for cancellations. All bookings are non-refundable unless the booking is cancelled by Loughborough Sport. 

1. There is a minimum age requirement of 16 years old to use either Holywell Fitness Centre or Powerbase gym.

2. Appropriate footwear and clothing must always be worn when using the facilities. CLEAN shoes must be worn in the gym areas and users may be asked to leave if they are not. The fitness Instructor's decision on the appropriateness of member's footwear and clothing is final and will be based purely on Health and Safety grounds.

3. In the interests of hygiene, please carry and keep with you a small towel to wipe machines after use or use the paper towel provided.

4. The use of mobile phones is prohibited, except for members listening to music via headphones, or for the use of the My Wellness system at Holywell Fitness Centre.

5. During busy periods please be respectful of other users and limit your time on equipment appropriately. You may be asked to vacate a piece of equipment if an Instructor believes that you have used a piece of equipment for longer than deemed appropriate for the number of users in the facility at these times. An Instructor’s decision is final.

6. In the interests of Health and Safety Regulations and courtesy to other members, users MUST return all loose equipment to its correct storage location or rack after use. This includes all types of ball, dumbbells, benches, lifting bars, mats, plyo frames/boxes, steps, weight discs or any other moveable item. Please note it is NOT acceptable practice to leave such equipment in the position where it has been in use. Action will be taken against persistent offenders. Please read the “Weight Training Rules” poster displayed in each facility. Any member found in breach of this will be asked to leave immediately, with a second offence resulting in either a 72-hour ban from all sports facilities or a £50 surcharge. Persistent offenders may be banned. Misuse of equipment will be treated in the same way.

7. Powerbase Elite times are alternated to either Power or Base. Non elite members are not permitted entry into either Power or Base during elite times and must book a session in the non-elite side during the elite hours. Members who are not authorised to be in the facility at the commencement of these times must have vacated the area by the time these sessions commence. A note will be placed on a member’s record for the first breach of this term. A second breach carries a £50 suspended surcharge and the third time the £50 surcharge will be applied and access to PowerBase will not be permitted for one month.

1. Adults accompanied with children must obey Loughborough Sport Admissions policy for the number of children to adult ratio. The ratio is 1:1 for children between the age of 0 – 4 and the ratio is 2:1 for children between the age of 4 – 8.

2. All swimmers must adhere to the Loughborough Sport lane etiquette and obey instructions provided by the Lifeguard on duty.

3. Entry is only available during public swim sessions and may be restricted during busy periods. Pre-booking is mandatory and sessions can be booked upto 14 days in advance. 

4. Swimsuits must always remain worn when showering in the communal changing rooms.

1. Fitness classes can be booked 7 days in advance.

2. You should arrive at least 5 minutes prior to the start time of a Fitness Class to ensure you are ready for the warm up. If You arrive after that Fitness Class has begun, we may not permit you to participate in the Fitness Class for health and safety reasons.

3. During University vacation period the fitness class programme will continue to run with a reduced timetable. On Bank Holidays and University closures days all classes may be cancelled. 

1. Any Programme Consultations/Fitness Assessments/1-2-1s/Workshops will be by appointment only. Anyone failing to attend an appointment, without notification of cancellation, will be charged the pay as you go price for that booking, regardless of the offer redeemed (this includes bookings offered free of charge). Appointments cancelled within 24 hours of the start time, will be subjected to the same terms of a failed attendance. We retain the right to determine which appointments are offered in each facility and whether they are included as part of a specific membership offer or not.

2. If members are less than 15 minutes late for an appointment, it will be completed only at the Fitness Instructor's discretion. If members are more than 15 minutes late, the appointment may be extended but only at the Fitness Instructor's discretion. Appointments cannot be moved after the start time or within 24 hours of the start time. A new appointment will need to be made.