Refund requests will be considered within 7 working days
Memberships paid upfront
Refunds* may be requested when:
- Membership has been purchased less than 14 days before cancellation request has been submitted
- You are withdrawing from your studies or employment at Loughborough University
- You are currently unable to exercise due to medical reasons
*All refunds will incur a £20 admin fee plus any usage of our facilities or services.
Memberships paid monthly
Membership can be cancelled at any time by providing a full calendar month's notice in writing.