21 Jan 2020
Your tuition and accommodation fees
Whilst we know that paying bills is not a highlight of your student experience, it is an essential part of your calendar routine.
Below is some guidance on when you will pay fees throughout the year, how the University will communicate with you and what to do if you have a loan from the Student Loan Company.
When you need to pay the remaining instalments of tuition and accommodation fees
The second instalment for both tuition and accommodation fees is due on 24 January 2020. The third and final instalment will be due on 15 May 2020.
How much you will need to pay
You will have received your monthly statement from Student.Statements@lboro.ac.uk on 10 January 2020 which shows your tuition fees for the full academic year, and if you are in University accommodation, your fees for the first two terms (the final term’s fee will be added to your statement in April).
The amount you need to pay by 24 January is shown on the statement in the section titled ‘Summary of Payments Required From You’.
How to pay your fees
There are various ways to pay your fees, but the easiest method is via the online portals which provide a secure and effective method of payment. These can easily be accessed via the link on the ‘Student Fees – How to pay’ page on the University homepage. Access is also available via Learn.
If you have a tuition fee loan
If you are an undergraduate student in receipt of a tuition fee loan from the Student Loans Company, you will still receive a statement of account but your tuition fees will be paid to the University directly.
Providing you have had confirmation that your tuition fee loan has been approved for the 2019/20 academic year, then you do not need to take further action. The amount the University is expecting to receive will appear on your statement under the section ‘Summary of Student Loan Transactions’.
The Student Loans Company usually pays an instalment to the University each term, but do not be concerned if there is a delay in this appearing on your statement.
However, if you expect your fees to be paid by a tuition fee loan but your statement does not show an amount to be paid by the SLC, we strongly recommend that you contact the Student Loans Company to check the status of your application. You will not be able to apply for a student loan after May 2020, and if you leave it too late to apply for your loan you may find yourself unable to progress to the next stage of your programme or graduate without paying the fees yourself.
How we communicate with you
The Finance Office communicates with you primarily through your student email account. To keep you up-to-date with the status of your payments, we will send regular statements to your University email, with the next statement due to be sent on 31 January 2020.
If you have a query about anything on your statement and wish to speak to someone in the Finance Office you can phone 01509 223538, or email Ludebtmanagement@lboro.ac.u
We suggest that you regularly check your inbox for any finance updates and account statements, remembering to check your junk mail folder in case these communications have been misdirected.
Keeping your bank details up-to-date
During your studies, there may be a requirement for the University to make a payment to you for various reasons, including expenses, room bond refunds, prizes and bursaries.
All payments are made by electronic transfer to a UK bank account nominated by you. It is therefore imperative that you enter your personal UK bank details onto the system via student self-service on Learn. This can be accessed with your student login and under ‘Student Resources’ is the option ‘Maintain Student Bank Details’.
Staying secure online
Finally, we would like to remind students about online financial security. Sadly, there are numerous fraudulent phishing emails targeted at students and staff.
It is important to remain vigilant of these potential risks and sensitive information, such as credit card details, which should never be sent via email under any circumstance.
If you are in any doubt over the validity or security of an email, please contact IT Services