The Student Enquiries Service

The Student Enquiries Service is available online - here, you can find information and links to our online services, as well as answers to the queries we receive most often. Telephone lines are very busy and email response times are around ten working days at the moment, so the quickest way to get an answer is to look here – you don’t need to contact us for most things.

Important Update: Proof of Negative Covid-19 Tests

It is a requirement that students returning to the University book and take a free rapid Covid test at our on-site Test Centre before accessing accommodation or any facilities. Thereafter, the University requires all students making use of on campus facilities to take at least one Covid-19 test every 7 days and be able, if asked, to demonstrate a negative result or proof of a positive test result within the last 90 days.

Further information and guidance on how to book a test

Useful right now

Accessing the student enquiries knowledgebase