Mailroom and parcels

Collection and delivery of internal and external mail and parcels.

Mailroom services

The Mailroom provides a collection and delivery service for external and internal mail.

Departmental mail is delivered and collected from around the university daily. All Royal Mail and Parcelforce post for university staff is delivered to the Mailroom and then sorted and delivered by our team of drivers.

For personal mail we offer limited posting services from the Creative and Print Services Reception counter. Stamps can be purchased over the counter and a mail and parcel delivery service up to 30kg is provided via Royal Mail, DHL or Parcelforce.

Covid Precautions

During the current situation only essential parcel deliveries should be made to campus, this helps manage the volume of post and parcels safely.

Amazon deliveries are no longer accepted in the Herbert Manzoni Building and should instead be directed to the Amazon lockers on campus; Orkney, Reijs and Baller.

Amazon Lockers map

To enable us to provide a safe, Covid-secure environment, it might take us a little longer than usual to process your parcel. Your supplier/courier will contact you when your parcel has reached Loughborough University – this does not mean it will be ready for collection. You will receive an email advising you when your parcel is ready for collection from our parcels team. Please do not call or visit us in person to chase a parcel collection. If you haven’t heard from us in 48 hours please send an email to and include details of the parcel you are expecting.

Mailroom opening times

Monday: 9.00am to 5.00pm

Tuesday: 9.00am to 5.00pm

Wednesday: 9.00am to 5.00pm

Thursday: 9.00am to 5.00pm

Friday: 9.00am to 5.00pm

Collection services

The Mailroom also provides a collection service for the following carriers:

Delivery timescales, destinations and prices are available on each carrier website. Please ensure your mail is suitably packaged for collection. All carriers collect by 4pm each weekday, but times may vary.

Tracked mail can be provided by the carrier direct, not via Mailroom Services.


Butler Court, Cayley, David Collett, Elvyn Richards, Falkner Eggington, Faraday, Hazlerigg-Rutland, John Phillips, Robert Bakewell, Royce, Rutherford, Telford and Towers.

Letter post will be delivered to your Hall Reception. Parcels and secure items can be collected from Parcels. You will be contacted via email when you have an item to collect. 

In order to help us process your parcels, please remember to write your name and address as shown below:

Your name,
Your student ID number,
Your hall of residence,
The hall postcode

Please bring your Student ID card for identification at the Creative and Print Services Reception (Herbert Manzoni Building) in order to collect your parcel/item. You must be wearing a face covering (or exemption lanyard) and you must follow the strict social distancing measures in place. You will not be permitted to collect any parcels without suitable ID or a face covering.

If your parcel is marked as a ‘large delivery’ please contact us on 01509 222190 to arrange a delivery slot to your Hall Reception. Please note that you must collect the parcel in person from the Hall Reception during this slot as the Reception will not be able to hold the item for you. Unattended delivery slots will be ‘returned to sender’.

Unite Halls

Harry French, The Holt and William Morris

Letters will be delivered by the postman into relevant post boxes.

If you wish to receive parcels you will need to complete a parcel disclaimer form giving the hall reception permission to take parcels on your behalf. You will be given a form on arrival or you can request one at the hall reception.

If you have any queries, please speak to your Hall Reception.

Forest Court

Post is delivered directly to each flat.

Reception cannot accept any parcels. 

Frequently asked questions

Where can I send post or collect parcels from?

We operate a limited number of postal services from our reception in the Herbert Manzoni building.

These include postage stamps, stamped mail collection, recorded delivery and DHL services.

Parcels can also be collected from this location. There is also a post box just outside of the reception.

Can I obtain a certificate of postage?

Unfortunately, as we are not a Royal Mail Post Office we cannot provide any proof of postage receipts. We would strongly recommend using signed for or tracked services for valuable items.