Elizabeth graduated from University of Central Lancashire (Preston Poly) in 1993 with a traditional psychology degree. She then completed three years PhD research at Nene College (Leicester University) with Dr Eunice Fisher. Her PhD was a conversation analysis of university tutorial interaction, where she examined topics like gender and language, and student identity. Elizabeth developed these and other interests whilst working at the Institute of Behavioural Sciences (University of Derby, 1997-2000) and University College Worcester (2000-2002).

Elizabeth joined the previous Department of Social Sciences, now Communication and Media subject area, in October 2002, teaching on the BSc Social Psychology programme. She was promoted to Reader (2007) and Chair (2009). She was Associate Dean (Research) between 2013-18. She is currently Professor II at University of Southeast Norway (2017-2021) and was an Industry Fellow at Typeform (2018-19). She is currently Associate Pro Vice-Chancellor (REF).

Elizabeth's research interests are in social interaction: conversation analysis and membership categorisation analysis of interaction in a variety of contexts including healthcare settings, police interviews and hostage negotiation, mediation, dating, education, commercial sales encounters, and communication training.

Some of her research underpins the 'Conversation Analytic Role-play Method', a technique for communication training that she has developed. Elizabeth has run hundreds of workshops with service providers across public, third and commercial sectors. She also trains other conversation analysts to create (pathways to) impact with their research. She is also co-founder of CARMeggs, a CARM research enterprise with brand and design company A Dozen Eggs.

CARM won Loughborough University's Social Enterprise award (2013). Elizabeth also won a British Psychological Society mid-career award in 2011 and a Wired Innovation Fellowship in 2015.

Elizabeth was an Associate Editor of the British Journal of Social Psychology and Co-Editor of Gender and Language (2011-2014), and is the founding and current Editor of Mediation Theory and Practice.

Her research and biography were the subject of BBC Radio 4’s ‘The Life Scientific’ (2013). She has given talks at TEDx (2014), the Royal Institution Friday Evening Discourse (2015), at Latitude Festival 2016 on the Wellcome Trust/British Psychological Society stage, at New Scientist Live (2016), at Risky Business (2017), at SciFoo at the Googleplex, CA (2017), and at Cheltenham Science Festival (2018). Elizabeth was interviewed about her new popular science book (Talk: The Science of Conversation) in The Observer (2018).

Elizabeth teaches Forensic Psychology to undergraduate students on various psychology and social science degree programmes. Here are some nice things said about her teaching, including a recent comment from an ex-student (via LinkedIn):

"You were such an influential and inspirational lecturer for me whilst I was at Loughborough whose lectures were the highlight of my week"

"It has been a complete privilege to be lectured by someone who is so distinguished in the field. I have gained so much knowledge from your module and you have most definitely inspired me to continue to pursue a career in psychology"

"This is one of the most interesting and engaging modules I have ever taken! Thank you also for the coursework help and the assessment seminars; assessment criteria was made clear in advance"

"Just to let you know I loved the module, personally it was one of the best modules I've taken in my time at Loughborough. I love the way you vary your assessments and the topics are so interesting"

See Elizabeth's Google Scholar Profile for a full list.