Marco is a lecturer in the School of Social Sciences and Humanities, and his expertise is in the fields of communication and social interaction.

Marco's research explores how people engage in delicate activities in face-to-face interaction and how they manage difficult episodes of communication. Marco has studied how people complain about mistreatments, how they challenge other people’s perspectives, and how they share sensitive personal information. His research contributes to understandings of how humans communicate, and it also has practical implications for improving communication in health and social care services.

Marco obtained his PhD in Education at the University of Verona with a dissertation on communication between staff and clients within Therapeutic Communities – rehabilitation programmes for people managing mental health problems and/or drug addiction. He has carried out post-doctoral research at the University of Verona and at the University of Nottingham in two main areas: dyslexia and communication in end-of-life care.

Marco uses conversation analysis to explore how people interact in a variety of settings: support groups, medical consultations, and every day informal interactions. Marco studies how people talk about sensitive matters such as violations of social norms and expectations; and delicate topics such as someone’s thoughts and feelings about mortality. How do people negotiate what is a delicate matter in social interaction? What do they accomplish by constructing an event as atypical or out of the ordinary (or vice versa as ordinary and normal)? What does this tell us about how people shape their social worlds in everyday interaction? These are some of the questions Marco addresses in his research.

Some of Marco's current lines of work are: conflicts within support groups and family interactions; the interactional uses of personal experiences in support groups; volunteers’ practices in facilitating bereavement support groups; patients’ ‘cues’ about end-of-life concerns in hospice care; and diagnostic questions within oncology consultations.

Marco's research contributes to understandings of social interaction, but it also has practical implications. He collaborates with colleagues within the VERDIS research group to develop training resources for communication in palliative and end-of-life care (Real Talk).  

In the 2020-2021 academic year, Marco will be teaching the following modules:

(1) Social Psychology and Communication (undergraduate)

(2) Introduction to Communication and Media Studies: Theories, approaches and practices (undergraduate)

(3) Key Debates in Strategic Communication (postgraduate)

Marco will also be teaching lectures and workshops in conversation analysis and ethnography.

Current postgraduate research students

Dave Evans: "A qualitative study exploring managerial and donor perspectives of charitable impact, efficacy, and the effective altruism movement". Co-supervised with Thomas Thurnell-Read

Miao Tian: “Performing Class Identities Online: Migrant Workers, Social Media, and Social Inequalities in Contemporary China”. Co-supervised with Sabina Mihelj

Availability for PhD supervision:

Marco welcomes proposals from prospective PhD students focusing on aspects of language and social interaction and using the methodology of conversation analysis. If you would like to discuss a research proposal, please contact him at: m.pino@lboro.ac.uk   

  1. Pino, M. (2020). Challenging generalisations: Leveraging the power of individuality in support group interactions. Language in Society.
  2. Pino, M., Doehring, A., & Parry, R. (2020). Practitioners’ dilemmas and strategies in decision-making conversations where patients and companions take divergent positions on a healthcare measure: An observational study using conversation analysis. Health Communication.
  3. Clift, R. & Pino, M. (2020). Turning the tables: Objecting to conduct in conflict talk. Research on Language and Social Interaction
  4. Burdett, M., Pino, M., Moghaddam, N., & Schröder, T. (2019). “It sounds silly now, but it was important then”: Supporting the significance of a personal experience in psychotherapy. Journal of Pragmatics, 48, 12-25. DOI: 10.1016/j.pragma.2019.05.007
  5. Pino, M., & Parry, R. (2019). How and when do patients request life-expectancy estimates? Observations on hospice medical consultations and insights for practice. Patient Education and Counseling, 102(2), 223-237.
  6. Pino, M. (2018). Invoking the complainer’s past transgressions: a practice for undermining complaints in therapeutic community meetings. Research on Language and Social Interaction, 51(2), 194-211.
  7. Pino, M. (2017). I-challenges: influencing others’ perspectives by mentioning personal experiences in Therapeutic-Community group meetings. Social Psychology Quarterly, 80(3), 217—242.
  8. Pino, M., Parry, R., Land, V., Faull, C., Feathers, L., & Seymour, J. (2016). Engaging terminally ill patients in end of life talk: How experienced palliative medicine doctors navigate the dilemma of promoting discussions about dying. PlosONE, 11(5): e0156174.