Communication, Media, Social and Policy Studies

Staff

Professor Elizabeth Stokoe BSc Central Lancashire, PhD Leicester, C.Psychol.

Photo of Professor Elizabeth Stokoe

I graduated from University of Central Lancashire (Preston Poly) in 1993 with a traditional psychology degree. Then I completed three years PhD research at Nene College (Leicester University) with Dr Eunice Fisher. My PhD was a conversation analysis of university tutorial interaction, and I examined topics like gender and language, and student identity. I developed these and other interests whilst working at the Institute of Behavioural Sciences (University of Derby, 1997-2000) and University College Worcester (2000-2002).

I joined the Department of Social Sciences at Loughborough in October 2002 and was promoted to Reader (2007) and Chair (2009). I was Associate Dean (Research) between 2013-18. I am currently Professor II at University College of Southeast Norway (2017-2021) and an Industry Fellow at Typeform.

I teach Forensic Psychology on the BSc Social Psychology programme, as well as to Criminology and other Loughborough Psychology students.

My research interests are in social interaction: conversation analysis and membership categorization analysis of interaction in a variety of contexts including healthcare settings, police interviews and hostage negotiation, mediation, dating, education, commercial sales encounters, and communication training.

Some of my research underpins the 'Conversation Analytic Role-play Method', a technique for communication training that I have developed www.carmtraining.org. I have run hundreds of workshops with service providers across public, third and commercial sectors. I also train other conversation analysts to create (pathways to) impact with their research. I am also co-founder of CARMeggs, a CARM research enterprise with brand and design company A Dozen Eggs.

CARM won Loughborough University's Social Enterprise award (2013). I also won a British Psychological Society mid-career award in 2011 and a Wired Innovation Fellowship in 2015.

I was an Associate Editor of the British Journal of Social Psychology and Co-Editor of Gender and Language (2011-2014), and am the founding and current Editor of Mediation Theory and Practice.

My research and biography were the subject of BBC Radio 4’s ‘The Life Scientific’ (2013). I have given talks at TEDx (2014), the Royal Institution Friday Evening Discourse (2015), at Latitude Festival 2016 on the Wellcome Trust/British Psychological Society stage, at New Scientist Live (2016), at Risky Business (2017), at SciFoo at the Googleplex, CA (2017), and at Cheltenham Science Festival (2018). I was interviewed about my new popular science book (Talk: The Science of Conversation) in The Observer. (2018) 

I teach Forensic Psychology to undergraduate students on various psychology and social science degree programmes. Here are some nice things they have said about my teaching, including a recent comment from an ex-student (via LinkedIn):

"You were such an influential and inspirational lecturer for me whilst I was at Loughborough whose lectures were the highlight of my week"

"It has been a complete privilege to be lectured by someone who is so distinguished in the field. I have gained so much knowledge from your module and you have most definitely inspired me to continue to pursue a career in psychology"

"This is one of the most interesting and engaging modules I have ever taken! Thank you also for the coursework help and the assessment seminars; assessment criteria was made clear in advance"

"Just to let you know I loved the module, personally it was one of the best modules I've taken in my time at Loughborough. I love the way you vary your assessments and the topics are so interesting"

 

See my Google Scholar Profile for a full list.

Forthcoming/in press

  • Stokoe, E., Sikveland, R.O., Hamann, M., Albert, S., & Housley, W. (frth). Can humans simulate talking like other humans? The implications of simulated clients for research methodology, communication training, and conversational agents.
  • Stokoe, E., & Sikveland, R.O. (frth.). The backstage work negotiators do when dealing with suicidal persons in crisis. Submitted to Journal of Sociolinguistics.
  • Stokoe, E., Huma, B., Sikveland, R.O., & Kevoe-Feldman, H. (frth). When preferred responses are delayed: Being persuaded following resistance in initially misaligned encounters. 
  • Sikveland, R.O., Kevoe-Feldman, H., & Stokoe, E. (in press). Productive challenges: Police negotiation with suicidal persons in crisis. Applied Linguistics.
  • Stokoe, E. (in press).  The Conversation Analytic Role-play Method (CARM): A method for training communication skills as an alternative to simulated role-play. In L. Delaloye & G. Merminod (Eds.), La médiations des savoirs sur le langage, Collection: les Cahiers de l'ILSL, Université de Lausanne, Suisse.
  • Sikveland, R. O., & Stokoe, E. (in press). CARM: The Conversation Analytic Role-play Method. In J. Davidsen & M. Kjær (Eds.), Videoanalyse. Samfundslitteratur. TBC.
  • Sikveland, R. O., & Stokoe, E. (in press). Effective practices for accessing ‘urgent’ and ‘routine’ appointments in general practice receptionist-led triage. In Z. Demjen (Ed.)., Contemporary applied linguistics in illness and healthcare contexts. London: Bloomsbury Academic.
  • Alexander, M., & Stokoe, E. (frth). Problems in the neighbourhood: Formulating noise complaints across dispute resolution services. Submitted to Journal of Community and Applied Social Psychology.
  • Stokoe, E., Antaki, C., Richardson, E., & Willott, S. (in press). When police interview victims of sexual assault: Comparing written guidance to interactional practice. In M. Mason (Ed.). The discourse of police investigation. Chicago: University of Chicago Press.
  • Stokoe, E. (in press.). How to increase participation in a conflict resolution process: Insights from discursive psychology. In S. Gibson (Ed.), Discourse, peace and conflict: Discursive psychology perspectives. London: Springer.
  • Stokoe, E., & Huma, B. (frth). Sacks, categories and gender. In R.J. Smith, R. Fitzgerald & W. Housley (Eds.), On Sacks; Methodology, materials, and inspirations. London: Routledge.

2018

  • Albert, S., Albury, C., Alexander, M., Harris, T., Hofstetter, E.C., Holmes, E., & Stokoe, E. (2018). The conversational rollercoaster: Conversation analysis and the public science of talk. Discourse Studies, 20 (3), 397-424. DOI: 10.1177/1461445618754571
  • Albury, C., Stokoe, E., Webb, H., Ziebland, S., & Aveyard, P. (2018). GP delivered brief weight loss interventions: In-consultation responses, and subsequent patient action. British Journal of General Practice. DOI: https://doi.org/10.3399/bjgp18X698405
  • Hofstetter, E. & Stokoe, E. (2018.). Getting service at the constituency office: Analyzing citizens’ encounters with their Member of Parliament. Text & Talk, https://doi.org/10.1515/text-2018-0014
  • Hofstetter, E.C., & Stokoe, E. (2018). Making ‘politics’ relevant: How constituents and a Member of Parliament raise political topics at constituency surgeries. In G. Horan & M. Kranert (Eds.), Doing politics: Discursivity, performativity and mediation in political discourse. Amsterdam: John Benjamins. 
  • Hoey, E.M., & Stokoe, E. (2018). Eligibility and bad news delivery: How call-takers reject applicants to university. Linguistics and Education, 46, 91-101. https://doi.org/10.1016/j.linged.2018.07.001.
  • Humă, B., Stokoe, E., & Sikveland, R.O. (2018). Persuasive conduct: Dealing with resistance in prospecting ‘cold calls’. Journal of Language and Social Psychology. https://doi.org/10.1177/0261927X18783474
  • Richardson, E., Stokoe, E., & Antaki, C. (2018). Establishing intellectually impaired victims’ understanding about ‘truth’ and ‘lies’: Police interview guidance and practice in cases of sexual assault. Applied Linguistics, 1-21. doi:10.1093/applin/amy023
  • Shaw, C., Suonpera, E., Gallagher, K., Aladangady, N., Stokoe, E., & Marlow, N. (2018). Documentation in the neonatal unit: The support given to parents and their participation in their baby’s care. Journal of Advanced Nursing. DOI: 10.1111/jan.13910
  • Stokoe, E., & Speer, S.A. (2018).  Conversation analysis, language and sexuality. In K. Hall & R Barrett (Eds.), The Oxford handbook of language and sexuality. Oxford: Oxford University Press.

2017

  • Antaki, C., & Stokoe, E. (2017). When police treat straightforward answers as uncooperative. Journal of Pragmatics, 117, 1-15. DOI: 10.1016/j.pragma.2017.05.012
  • Sikveland, R.O., & Stokoe, E. (2017). Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences. Discourse Studies, 19 (4), 441–459. DOI: 10.1177/1461445617706999
  • Niemants, N., & Stokoe, E. (2017). Using the Conversation Analytic Role-Play Method in healthcare interpreter training. In L. Cirillo & N. Niemants (Eds.), Teaching dialogue interpreting. Amsterdam: John Benjamins. 10.1075/btl.138
  • Stokoe, E. & Sikveland, R.O. (2017).  The Conversation Analytic Role-play Method: Simulation, endogenous impact and interactional nudges. In V. Fors, T. O’Dell & S. Pink (Eds.), Theoretical scholarship and applied practice. Oxford: Berghahn Books. ISBN  978-1-78533-416-0.
  • Sikveland, R.O., & Stokoe, E. (2017). How receptionists handle patients’ requests for appointments: Research findings for practice. Practice Management, 27 (6), 20-22.
  • Stokoe, E., Sikveland, R.O., & Huma, B. (2017).  Entering the customer’s domestic domain: Categorial systematics and the identification of ‘parties to a sale’. Journal of Pragmatics. 10.1016/j.pragma.2017.05.006
  • Leydon, G.M., Stuart, B., Danquah, L., Ekberg, K., Brindle, L., Latter, S., Moynihan, C., Salmon, P., Howe, S., Stokoe, E., & Little, P. (2017).  A descriptive survey of cancer helplines in the United Kingdom: Who they are, the services offered, and the accessibility of those services. Psycho-Oncology, 26, 1140–1146, DOI: 10.1002/pon.4293
  • Aladangady, N., Shaw, C., Gallagher, K., Stokoe, E., & Marlow, N. (2017). Short-term outcome of treatment limitation discussions for newborn infants, a multi-centre prospective observational cohort study. Archives of Disease in Childhood102 (2), F104-F109. doi:10.1136/archdischild-2016-310723

Overview 

I run workshops and give talks around the world on conversation analysis, membership categorization analysis, applied conversation analysis and other research interests. Follow the links to CARM workshops for professionals.

Watch my TEDx talk

The science of analyzing conversations, second by second, TEDxBermuda.

  • See an interview about CARM and mediation <<here>>
  • See what CARM is <<here>>
  • Listen to an episode of BBC Radio 4’s The Life Scientific featuring my research biography <<here>>
  • Watch my Inaugural lecture (March 2012) <<here>>
  • Watch my Royal Institution Friday Evening Discourse (2015) <<here>>
  • Watch my WIRED Innovation Fellowship talk (2015) <<here>>
  • Listen to a podcast of my Latitude Festival 2016 talk <<here>>
  • Watch my talk at New Scientist Live 2016 <<here>>
  • Watch my talk at Digital Science 2016 <<here>>
  • Watch my talk at UX Oxford 2017 <<here>>
  • Watch my talk at Risky Business 2017 <<here>>
  • Listen to my interview with Steve Ingham at Cheltenham Science Festival 2018 <<here>>
  • Read about my book, Talk: The Science of Conversation, in an interview in The Observer 2018 <<here>>