The science of analyzing conversations, second by second, TEDxBermuda.
Professor Elizabeth Stokoe BSc Central Lancashire, PhD Leicester, C.Psychol.
Professor of Social Interaction
I graduated from University of Central Lancashire (Preston Poly) in 1993 with a traditional psychology degree. Then I completed three years PhD research at Nene College (Leicester University) with Dr Eunice Fisher. My PhD was a conversation analysis of university tutorial interaction, and I examined topics like gender and language, and student identity. I developed these and other interests whilst working at the Institute of Behavioural Sciences (University of Derby, 1997-2000) and University College Worcester (2000-2002).
I joined the Department of Social Sciences at Loughborough in October 2002 and was promoted to Reader (2007) and Chair (2009). I was Associate Dean (Research) between 2013-18. I am currently Professor II at University College of Southeast Norway (2017-2021) and an Industry Fellow at Typeform.
I teach Forensic Psychology on the BSc Social Psychology programme, as well as to Criminology and other Loughborough Psychology students.
My research interests are in social interaction: conversation analysis and membership categorization analysis of interaction in a variety of contexts including healthcare settings, police interviews and hostage negotiation, mediation, dating, education, commercial sales encounters, and communication training.
Some of my research underpins the 'Conversation Analytic Role-play Method', a technique for communication training that I have developed www.carmtraining.org. I have run hundreds of workshops with service providers across public, third and commercial sectors. I also train other conversation analysts to create (pathways to) impact with their research. I am also co-founder of CARMeggs, a CARM research enterprise with brand and design company A Dozen Eggs.
CARM won Loughborough University's Social Enterprise award (2013). I also won a British Psychological Society mid-career award in 2011 and a Wired Innovation Fellowship in 2015.
I was an Associate Editor of the British Journal of Social Psychology and Co-Editor of Gender and Language (2011-2014), and am the founding and current Editor of Mediation Theory and Practice.
My research and biography were the subject of BBC Radio 4’s ‘The Life Scientific’ (2013). I have given talks at TEDx (2014), the Royal Institution Friday Evening Discourse (2015), at Latitude Festival 2016 on the Wellcome Trust/British Psychological Society stage, at New Scientist Live (2016), at Risky Business (2017), at SciFoo at the Googleplex, CA (2017), and at Cheltenham Science Festival (2018). I was interviewed about my new popular science book (Talk: The Science of Conversation) in The Observer. (2018)
I teach Forensic Psychology to undergraduate students on various psychology and social science degree programmes. Here are some nice things they have said about my teaching, including a recent comment from an ex-student (via LinkedIn):
"You were such an influential and inspirational lecturer for me whilst I was at Loughborough whose lectures were the highlight of my week"
"It has been a complete privilege to be lectured by someone who is so distinguished in the field. I have gained so much knowledge from your module and you have most definitely inspired me to continue to pursue a career in psychology"
"This is one of the most interesting and engaging modules I have ever taken! Thank you also for the coursework help and the assessment seminars; assessment criteria was made clear in advance"
"Just to let you know I loved the module, personally it was one of the best modules I've taken in my time at Loughborough. I love the way you vary your assessments and the topics are so interesting"
See my Google Scholar Profile for a full list.
- Stokoe, E., Sikveland, R.O., Hamann, M., Albert, S., & Housley, W. (frth). Can humans simulate talking like other humans? The implications of simulated clients for research methodology, communication training, and conversational agents.
- Stokoe, E., & Sikveland, R.O. (frth.). The backstage work negotiators do when dealing with suicidal persons in crisis. Submitted to Journal of Sociolinguistics.
- Stokoe, E., Huma, B., Sikveland, R.O., & Kevoe-Feldman, H. (frth). When preferred responses are delayed: Being persuaded following resistance in initially misaligned encounters.
- Sikveland, R.O., Kevoe-Feldman, H., & Stokoe, E. (in press). Productive challenges: Police negotiation with suicidal persons in crisis. Applied Linguistics.
- Stokoe, E. (in press). The Conversation Analytic Role-play Method (CARM): A method for training communication skills as an alternative to simulated role-play. In L. Delaloye & G. Merminod (Eds.), La médiations des savoirs sur le langage, Collection: les Cahiers de l'ILSL, Université de Lausanne, Suisse.
- Sikveland, R. O., & Stokoe, E. (in press). CARM: The Conversation Analytic Role-play Method. In J. Davidsen & M. Kjær (Eds.), Videoanalyse. Samfundslitteratur. TBC.
- Sikveland, R. O., & Stokoe, E. (in press). Effective practices for accessing ‘urgent’ and ‘routine’ appointments in general practice receptionist-led triage. In Z. Demjen (Ed.)., Contemporary applied linguistics in illness and healthcare contexts. London: Bloomsbury Academic.
- Alexander, M., & Stokoe, E. (frth). Problems in the neighbourhood: Formulating noise complaints across dispute resolution services. Submitted to Journal of Community and Applied Social Psychology.
- Stokoe, E., Antaki, C., Richardson, E., & Willott, S. (in press). When police interview victims of sexual assault: Comparing written guidance to interactional practice. In M. Mason (Ed.). The discourse of police investigation. Chicago: University of Chicago Press.
- Stokoe, E. (in press.). How to increase participation in a conflict resolution process: Insights from discursive psychology. In S. Gibson (Ed.), Discourse, peace and conflict: Discursive psychology perspectives. London: Springer.
- Stokoe, E., & Huma, B. (frth). Sacks, categories and gender. In R.J. Smith, R. Fitzgerald & W. Housley (Eds.), On Sacks; Methodology, materials, and inspirations. London: Routledge.
- Albert, S., Albury, C., Alexander, M., Harris, T., Hofstetter, E.C., Holmes, E., & Stokoe, E. (2018). The conversational rollercoaster: Conversation analysis and the public science of talk. Discourse Studies, 20 (3), 397-424. DOI: 10.1177/1461445618754571
- Albury, C., Stokoe, E., Webb, H., Ziebland, S., & Aveyard, P. (2018). GP delivered brief weight loss interventions: In-consultation responses, and subsequent patient action. British Journal of General Practice. DOI: https://doi.org/10.3399/bjgp18X698405
- Hofstetter, E. & Stokoe, E. (2018.). Getting service at the constituency office: Analyzing citizens’ encounters with their Member of Parliament. Text & Talk, https://doi.org/10.1515/text-2018-0014
- Hofstetter, E.C., & Stokoe, E. (2018). Making ‘politics’ relevant: How constituents and a Member of Parliament raise political topics at constituency surgeries. In G. Horan & M. Kranert (Eds.), Doing politics: Discursivity, performativity and mediation in political discourse. Amsterdam: John Benjamins.
- Hoey, E.M., & Stokoe, E. (2018). Eligibility and bad news delivery: How call-takers reject applicants to university. Linguistics and Education, 46, 91-101. https://doi.org/10.1016/j.linged.2018.07.001.
- Humă, B., Stokoe, E., & Sikveland, R.O. (2018). Persuasive conduct: Dealing with resistance in prospecting ‘cold calls’. Journal of Language and Social Psychology. https://doi.org/10.1177/0261927X18783474
- Richardson, E., Stokoe, E., & Antaki, C. (2018). Establishing intellectually impaired victims’ understanding about ‘truth’ and ‘lies’: Police interview guidance and practice in cases of sexual assault. Applied Linguistics, 1-21. doi:10.1093/applin/amy023
- Shaw, C., Suonpera, E., Gallagher, K., Aladangady, N., Stokoe, E., & Marlow, N. (2018). Documentation in the neonatal unit: The support given to parents and their participation in their baby’s care. Journal of Advanced Nursing. DOI: 10.1111/jan.13910
- Stokoe, E., & Speer, S.A. (2018). Conversation analysis, language and sexuality. In K. Hall & R Barrett (Eds.), The Oxford handbook of language and sexuality. Oxford: Oxford University Press.
- Antaki, C., & Stokoe, E. (2017). When police treat straightforward answers as uncooperative. Journal of Pragmatics, 117, 1-15. DOI: 10.1016/j.pragma.2017.05.012
- Sikveland, R.O., & Stokoe, E. (2017). Enquiry calls to GP surgeries in the United Kingdom: Expressions of incomplete service and dissatisfaction in closing sequences. Discourse Studies, 19 (4), 441–459. DOI: 10.1177/1461445617706999
- Niemants, N., & Stokoe, E. (2017). Using the Conversation Analytic Role-Play Method in healthcare interpreter training. In L. Cirillo & N. Niemants (Eds.), Teaching dialogue interpreting. Amsterdam: John Benjamins. 10.1075/btl.138
- Stokoe, E. & Sikveland, R.O. (2017). The Conversation Analytic Role-play Method: Simulation, endogenous impact and interactional nudges. In V. Fors, T. O’Dell & S. Pink (Eds.), Theoretical scholarship and applied practice. Oxford: Berghahn Books. ISBN 978-1-78533-416-0.
- Sikveland, R.O., & Stokoe, E. (2017). How receptionists handle patients’ requests for appointments: Research findings for practice. Practice Management, 27 (6), 20-22.
- Stokoe, E., Sikveland, R.O., & Huma, B. (2017). Entering the customer’s domestic domain: Categorial systematics and the identification of ‘parties to a sale’. Journal of Pragmatics. 10.1016/j.pragma.2017.05.006
- Leydon, G.M., Stuart, B., Danquah, L., Ekberg, K., Brindle, L., Latter, S., Moynihan, C., Salmon, P., Howe, S., Stokoe, E., & Little, P. (2017). A descriptive survey of cancer helplines in the United Kingdom: Who they are, the services offered, and the accessibility of those services. Psycho-Oncology, 26, 1140–1146, DOI: 10.1002/pon.4293
- Aladangady, N., Shaw, C., Gallagher, K., Stokoe, E., & Marlow, N. (2017). Short-term outcome of treatment limitation discussions for newborn infants, a multi-centre prospective observational cohort study. Archives of Disease in Childhood. 102 (2), F104-F109. doi:10.1136/archdischild-2016-310723
I run workshops and give talks around the world on conversation analysis, membership categorization analysis, applied conversation analysis and other research interests. Follow the links to CARM workshops for professionals.
- See an interview about CARM and mediation <<here>>
- See what CARM is <<here>>
- Listen to an episode of BBC Radio 4’s The Life Scientific featuring my research biography <<here>>
- Watch my Inaugural lecture (March 2012) <<here>>
- Watch my Royal Institution Friday Evening Discourse (2015) <<here>>
- Watch my WIRED Innovation Fellowship talk (2015) <<here>>
- Listen to a podcast of my Latitude Festival 2016 talk <<here>>
- Watch my talk at New Scientist Live 2016 <<here>>
- Watch my talk at Digital Science 2016 <<here>>
- Watch my talk at UX Oxford 2017 <<here>>
- Watch my talk at Risky Business 2017 <<here>>
- Listen to my interview with Steve Ingham at Cheltenham Science Festival 2018 <<here>>
- Read about my book, Talk: The Science of Conversation, in an interview in The Observer 2018 <<here>>