Members Feedback
This is what Powerbase, Holywell and Pool members told us in 2018/19 and what we're doing to improve our membership offer
Powerbase:
453
responded to survey
96%
satisfied with overall experience
“No gym I have ever been to compares to Powerbase…both the facilities and the staff are amazing”
“Brilliant service and I felt thoroughly looked after during my first year at Uni”
We've expanded our equipment offer with the addition of new bench pull stations
To increase availability we will ensure a quota of platforms are always "unbookable" outside of elite access periods
Holywell:
629
responded to survey
97%
satisfied with overall experience
“Incredibly helpful, friendly and approachable staff”
“The gym membership is fantastic value for money, especially considering the world class facilities”
We've expanded our weights area to improve the lifting & free weights options
We recognise you would like more access so have introduced a periodic review process for opening times
Swimming Pool:
403
responded to survey
96%
satisfied with overall experience
“The timetable is very clear & allows plenty of space to fit in a swim at most times of the day”
“The pool accommodates swimmers of all levels and I have never felt uncomfortable or out of place there”
We're replacing existing hair dryers with brand new versions
To help those who want to avoid sessions during peak use, we will advertise the quieter times of the day to swim
Fitness Classes:
387
responded to survey
97%
satisfied with overall experience
“I felt I was able to push myself in a safe environment”
“I regularly attend 3 classes a week & the instructors are all very knowledgeable & extremely friendly”
To ensure our classes are as challenging, enjoyable & varied as possible, we have introduced a new review process for each & every offer in our timetable
We recognise more of you would like to access classes at lunchtime so have ensured classes are available at both ends of campus at this time