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Confirmation and Clearing Contact Centre Thursday 15th August 2024 – Volunteers

In August 2024 the Admissions Office will again be running a dedicated Confirmation and Clearing Contact Centre to handle the large volume of telephone calls it receives from undergraduate students in the following categories:

• Students who have applied to the University and who are querying their admission following publication of the A level results.
• Students who have not applied to the University but are enquiring about possible vacancies through Clearing.

In past years, over 7000 calls have been handled in two days, with over 500 provisional Clearing offers being made by the Contact Centre team.

The Contact Centre will be coordinated by the Admissions Office, and will run over a short, intense period around the A level publication date, Thursday 15th August.

Following last year’s success, we are looking for members of staff to work alongside students in this fast-moving process on Thursday 15th August. There may also be the possibility to support on Friday 16th August, when we have a reduced number of call handlers.

As in previous years a compulsory training session will be provided on Tuesday 6th or Wednesday 7th August, with both refresher and full training sessions.

How do I get involved?

Please complete the linked form to volunteer and provide information about your availability for the Contact Centre and related training.

If you have any queries or need any further information, please contact Joanna Hayes or Charlotte Dove via

Posted by
Charlotte Dove (extension 274403)
Posted on
Thursday, 9 May 2024 at 10:43 GMT
Posted in

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