Removal of existing software
The upgrade will involve wiping the device, which removes the previous operating system, along with any software and data that has not been transferred to the recommended storage solutions (OneDrive and Microsoft Teams).
Pre-installed software
The Windows 11 service will include several pre-installed applications as part of the Managed Desktop Service.
Self-service software
You have instant access to many software applications that have already been security checked and packaged, ready for staff and doctoral researchers to install. These can be easily self-installed via the Software Center.
To access the Software Center app, simply launch it via the shortcut on your desktop or type ‘Software Center’ in the Windows search bar.
Requesting software
IT Services have introduced a new software request process, allowing staff to request software that is not immediately available in the Software Center.
The request form will ask for some basic information to help IT Services understand your role and the operational requirements for the software. Doctoral researchers will require their supervisor to complete this process. IT Services will apply necessary security checks and ensure a safe, managed deployment.
The software request process may take up to 28 days. It is important to plan in advance to ensure a seamless transition to accessing the software on the Windows 11 service. You can commence this process once you book in for your upgrade.
How it works
- Requests are reviewed on a weekly basis.
- IT Services will apply necessary security checks and ensure a safe, managed deployment. This approach helps improve the secure management of student and staff data.
- Requestor will be notified when the software application is ready to install from the Software Center.
Enhanced account users
As part of these changes, the current enhanced administration accounts (-extra) are being retired. These accounts have been in operation for 15 years and over this period have become less secure, increasing the risk to user and organisational data.
At the point of upgrade your -extra account will be decommissioned, and you will no longer have access to this.
Staff who require continued access to enhanced accounts for critical operations and research activities can request the more secure -priv account. Please note that these accounts should not be used to install software unless it has been approved.
For more information, please contact IT Services.
What are the benefits of these changes?
These new changes to the Managed Desktop Service aim to provide staff with the most efficient and secure tools available. The initiative focuses on enhancing and strengthening the security, functionality, and supportability of the University’s IT infrastructure, safeguarding both student and staff data.