Volunteers needed: Confirmation and Clearing Contact Centre - Thursday 14 August

7 July

• For Staff
• General

Over the past few years, our colleagues have been given their time to help play a key part in the start of many students’ Loughborough journey. Would you be happy to volunteer your time to help this summer?

In August 2025, the Admissions Office will again be running a dedicated Confirmation and Clearing Contact Centre to handle the large volume of telephone calls it receives from undergraduate students in the following categories:

• Students who have applied to the University and who are querying their admission following the publication of their A-level results.
• Students who have not applied to the University but are enquiring about possible vacancies through Clearing.

In past years, over 7,000 calls have been handled in two days, with over 500 provisional Clearing offers being made by the Contact Centre team. This work has been vital to meeting the University's intake targets.

The Contact Centre will be coordinated by the Admissions Office and will run over a short, intense period around the A-level publication date.

Following last year’s success, we are looking for members of staff to work alongside students in this fast-moving process on Thursday 14 August. There may also be the possibility to support on Friday 15 August, when we have a reduced number of call handlers.

As in previous years, a compulsory training session will be provided on Tuesday 5 or Wednesday 6 August.

How do I get involved?

Please complete the form below to volunteer and provide information about your availability for the Contact Centre and related training. Please note that if you have a relative or other close connection who will be receiving their results in this period, you will not be able to work at the Confirmation and Clearing Contact Centre.

This is a voluntary opportunity to be undertaken with permission from your line manager. We are not able to compensate colleagues who take on this role outside of their usual working hours.

If you have any queries or need any further information, please contact Joanna Hayes or Charlotte Dove via admissions@lboro.ac.uk

Posted by Charlotte Dove