Important: Essential maintenance to the Multi-Factor Authentication system – Wednesday 26 July

On Wednesday 26 July, 10am-10.30am, the Identity Portal (IdP) service will be unavailable whilst maintenance to upgrade Multi-Factor Authentication (MFA) is carried out.

This will temporarily limit access to applications and services that use the IdP for authentication eg myHr and Learn. 

When the upgrade is complete the MFA prompt will change from the Traditional Prompt to the Duo Universal Prompt.  

Screenshot of the multi-factor authentication traditional prompt

Traditional prompt

Screenshot of multi-factor authentication Universal prompt

Universal prompt

The Universal prompt is currently in use across several services and will bring consistency to the MFA experience.