Current Students and Staff

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Lost or damaged baggage

Important information about contacting the University Insurance Officer regarding damaged or lost luggage whilst travelling overseas.

In cases where luggage has been damaged or lost, airlines are obliged by the Montreal Convention to compensate travellers and claims should be submitted to the airlines.

The University's travel cover provider does not accept claims for baggage lost or damaged when in the care of the airline.

When travelling, take photographs of your suitcase and its contents if you do not have the purchase receipts for them as some airlines may only pay claims that provide receipts or evidence.