Parking FAQs

Our parking system is provided by APCOA and uses ANPR (Automatic Number Plate Recognition) technology to charge and enfore parking upon the University's campus.

A new system, provided by the car parking company APCOA, is therefore being installed. The new system will control unregistered vehicles through enhanced ANPR (Automatic Number Plate Recognition) technology. It also has the technology to charge visitors and enforce parking notices for poor and disruptive parking. The new system will improve the user experience for everyone.

Frequently asked questions

How will the new system work?

An enhanced ANPR (Automatic Number Plate Recognition) system is located at every vehicle access point to the campus and is linked to our parking management software system. Users register their vehicles prior to parking or to pay as a visitor.

What will happen to my bank details?

APCOA operate to the highest standards available and do not store cardholder data, all payment processing, transmission, and storage is outsourced to their third-party PCI validated payment provider NMI.

NMI uses technology known as “tokenization”. The Payment Gateway generates a unique token for each transaction which allows the system to process repeat payments without having to store or secure cardholder data. When the Payment Gateway sees a token, it simply looks up the original card data used in the transaction and reuses it transparently. Cardholder data is stored and managed within the security boundaries of our PCI DSS Level 1 certification.

Car Parking GDPR Policy

APCOA needs to collect and use certain types of information about staff, clients, customers, and other individuals with whom it comes into contact or with whom it interacts. In addition, it may be required by law to collect and use certain types of information to comply with statutory obligations of Central and Local Government Authorities, government agencies and other bodies. This personal information must be dealt with properly no matter how it is collected, recorded, and used - whether on paper, in a computer, on a handheld device or recorded in some other manner.

There are safeguards to ensure this within the Data Protection Legislation and full details on are given here 

Why do I need to download microsoft authenticator?

Some non-LU email addresses require authenticating before registration can be completed. Scan the QR code presented on the screen using your smart phone camera. Do not use a third-party reader. If you are unable to scan the QR code, please download the Microsoft Authenticator directly from Google Play or the Apple App Store

My staff grade isn't showing when I register on the system

Please try logging out and back into the system. If you’re a new starter, you may need to do this a day or two after you’ve received your credentials.

I am a new starter, do I need to register for parking before my first day?

New starters will need to register for parking once they are in post. On your first day, please report to one of the security huts using the visitor lane when entering the campus. Security will then exempt you from parking charges for the day. When you have received your credentials from IT you can register on the parking portal.

I have a visitor coming to campus – what do they need to do?

Visitors will now need to pay to park on campus. They can register to park before arriving at campus via the APCOA Connect app or the website or on arrival via the app, website, phone or one of the parking machines being installed in the car parks.

  • Up to 2 hours - £1
  • Up to 4 hours - £2
  • Full day - £4
  • Evening 6 pm – 8 am - £1
  • Saturday Up to 24 hrs £1
  • Sunday Up to 24 hours £1

Will there be visitor parking charges during events?

The Parking Team are able to manage charging mechanisms for events throughout the year. Large scale events such as open days and graduation will see charging across campus suspended. Specific events related to admissions, alumni and sports can be managed using codes for reduced or free of charge parking. Applications for parking codes are to be sent to It is expected that for other events, visitors will pay the standard visitor rate.

VIP parking and exemptions

The University’s VIP Car Parking Exemption Policy has been established to provide guidelines for granting parking exemptions to individuals or groups deemed eligible for VIP privileges. The purpose is to ensure fair and efficient use of parking facilities while accommodating the needs of designated VIPs.

Eligibility for VIP parking privileges extends to members of the University Council, visiting academics, and key representatives from partner organizations, which encompass both industry and higher education sectors. This includes donors and specific alumni. 

Application Process: Departments are requested to send details of the visitor[s] including vehicle registration information to  Applications should include supporting text indicating how the visitor meets the eligibility.

The Parking Team will confirm once the exemption is in place and VIP parking exemptions will be granted only during the performance of official duties or attendance at University events, the exemption should not be used for general access to campus.

Exemptions are valid for a specified time period and may be subject to renewal upon reapplication. Individuals with VIP parking exemptions are expected to comply with all other parking regulations and facility rules and violations of the VIP Car Parking Exemption Policy may result in the revocation of privileges.

Event-Specific: Exemptions granted for events are limited to the duration of the event and its immediate setup and breakdown periods.

This policy will be subject to periodic review and may be amended as necessary. Suggestions for improvements or changes can be submitted to the Parking Team

How much are the parking charges?

Details are available online for staff, doctoral researchers, students and campus partners

What do I need to do if I have a Blue Badge?

Blue badge holders can register for free parking on campus.  For more information on how to register your vehicle please follow the registration process 

If I have parked during the day, will the daily charge cover me for the evening?

Yes, if you have parked during the day, the daily rate will also cover you for the evening. 

What do I do if I have to leave my car on campus overnight?

Staff will pay for parking 00:00 – 23:59 weekdays up to the standard daily rate. Saturday and Sunday parking will be free of charge.

Will I be charged more than once if I leave and then return to campus within a day?

Registered users will not be charged any additional costs if they exit campus and re-enter later in the day.

What if someone just drops me off or picks me up from campus – will they have to pay?

There is a 30-minute grace period to allow people to drop off, pick up or read the parking signage and depart if they do not agree to the conditions. 

Do car parking charges also apply at the weekends?

Visitors are required to pay during weekends. Staff and Campus Partners can park free of charge during weekends.

How do I check my parking history and payments?

You can do this via the ‘Payments History’ option on the parking portal or the APCOA Connect App.

Where will I be able to park on campus?

Registered users and visitors can park in any designated car park within marked bays. Parking locations are marked on the Campus Map. Unauthorised driving or parking on footpaths, verges, grassed or non-designated areas is prohibited.


Will I need to display a permit in my vehicle?

No. The ANPR system will allow us to check whether your vehicle is registered.

What will happen if vehicles breach the parking conditions on campus?

PCNs (Penalty Charge Notices) are issued when a breach of the parking terms and conditions occurs.

The University manages manual enforcement through its own Traffic Officers. The ANPR cameras automatically send PCNs to vehicles that have entered the campus but do not have a valid permit or have failed to register as a visitor through the systems provided.

The University's contracted enforcement agency, APCOA Parking, assume responsibility for the collection of monies owed. If a PCN remains unpaid, APCOA Parking will reserve the right to take legal action to recover outstanding charges.

Breach of parking terms and conditions include:

  • Causing an obstruction
  • Exceeds maximum stay/wait time
  • Failure to display a Blue Badge
  • Incorrect use of parking bays
  • No valid permit
  • Not parked within a marked bay/within bay markings
  • Parked in a restricted area
  • Parked on grass, verge or footpath
  • Parking session expired
  • Unauthorised parking
  • Parking in a loading bay
  • Parking in a hatched area

What happens to the revenue from parking?

Car parking revenue is directly reinvested into improving car parking and transport infrastructure to improve the experience for everyone on campus. We also subsidise public transport services to and across campus to improve connectivity and quality for students and staff. 

We have bench marked our charges against other universities and remain one of the lowest in the sector. We have also set the prices at the lowest possible levels for Parking Charge Notices. 

Can I bring my motorcycle onto campus?

Motorcycles should be registered on the parking system and will be free of charge to park on campus. The parking terms and conditions apply to motorcycles, therefore parking charge notices (PCNs) can be issued if breaches occur.

I have a question that’s not answered here – who can I contact?

For further enquires please contact