Blue Badge FAQs

Why do I need to download Microsoft authenticator?

Some non-LU email addresses require authenticating before registration can be completed. Scan the QR code presented on the screen using your smart phone camera. Do not use a third-party reader. If you are unable to scan the QR code, please download the Microsoft Authenticator directly from  Google Play or the  Apple App Store

How long is my permit valid for?

Please ensure to add the expiry date of your blue badge before completing the registration process. When the expiry date elapses you will be required to upload another application for approval.

How do I update my vehicle details?

  1. Sign into the APCOA Blue Badge Permit Portal: and click on ‘My Permits’. 
  2. On the ‘Dashboard’ screen click ‘My Vehicles’. 
  3. Here you can add or delete vehicles to your account – just select the relevant option. Remember to scroll down to the bottom and ‘SAVE’ any changes you make, and you’ll get a green confirmation message. 
  4. You can add multiple registration numbers to your account – but you must allocate one to your Blue Badge permit. 
  5. To remove a vehicle permanently from your list, go to the vehicle registration box and click ‘Clear’. Remember to save any changes (at the bottom of the screen).  
  6. Click home to navigate back to the Dashboard. 
  7. Click on ‘My Permits’. 
  8. Scroll down the screen to ‘Permit Vehicle Selection’ and click on ‘My Vehicle Selection’ to see a list of all vehicles you’ve already added to the system – click on the one you want to allocate to your permit. 
  9. You can add a new vehicle here too. Select the ‘—‘option in the ‘My Vehicle Selection’ box, and then in the ‘Registration’ box press ‘Clear’. You can now enter a new vehicle registration number and click on the ‘Get Details’ box, which inserts more information about that new vehicle for you to check. 

                  I have a question that is not answered here - who can I contact?

                  For further enquirires please contact parking@lboro.ac.uk