Campus Partner FAQs
How do I change my vehicle details?
You can update your vehicle details on the parking system. If you have a permit - log in and click on the payment history tile and you’ll then see the option to change the vehicle associated with your permit. If you use autopay – log in and click the manage vehicles tile.
Here is the link to login https://loughboroughuniversity.apcoa.com/
My payment card has expired, what do I do?
You can update your card details by clicking on the Set-up Autopay tile once logged in to your account.
I am leaving the University, do I need to do anything?
Please log into the parking system to remove your payment and vehicle details. This must be done within 30 days of your last day as you will not have access to your University credentials after this.
If I have parked during the day, will the daily charge cover me for the evening?
Yes, if you have parked during the day, the daily rate will also cover you for the evening.
What do I do if I have to leave my car on campus overnight?
Users will pay for parking 00:00 – 23:59 weekdays up to the standard daily rate. Saturday and Sunday parking will be free of charge.
What if someone just drops me off or picks me up from campus – will they have to pay?
There is a 30-minute grace period to allow people to drop off, pick up or to read the parking signage and depart if they do not agree to the conditions.
Do car parking charges also apply at the weekends?
Registered staff, Researchers and Campus Partners can park free of charge during weekends.
Why do I need to download Microsoft authenticator?
Some non-LU email addresses require authenticating before registration can be completed. Scan the QR code presented on the screen using your smart phone camera. Do not use a third-party reader. If you are unable to scan the QR code, please download the Microsoft Authenticator directly from Google Play or the Apple App Store