The Centre for Service Management wishes everyone a Happy Holiday and a great 2022! We hope to see you at one of our events next year!
20 December 2021
The Operational Research Society has awarded Dr Antuela Tako the President's Medal 2021 for research that has helped to transform the health and social care services in Leicestershire.
4 October 2021
In a recent open access article Prof Ian R. Hodgkinson and Dr. Sahar Mousavi explore the role citizen science can play in discovering new solutions to pressing wicked problems.
14 September 2021
Shugan’s Top 20 Marketing Meta-Journal provides researchers with an overview of articles with high impact across all marketing journals in a four-year moving window. According to the latest issue (July 2021), CSM has two entries: 8th and 12th.
24 August 2021
Dr James M. Crick (Associate Editor of the Journal of Strategic Marketing) was invited to present at the "Meet the Editors" session of the Entrepreneurial Marketing SIG (part of the 2021 Summer AMA Conference).
10 August 2021
During this year’s Academy of Management Annual Meeting, Dr. Katrin Heucher, who conducted her doctoral research at CSM (2017-2021), was awarded the prestigious AOM ONE Best Dissertation Award for her dissertation on "Living with Paradoxical Tensions in Corporate Sustainability".
6 August 2021
Recently, Mrs Junyi (Amy) Xie gave a presentation at the prestigious Frontiers in Service conference. The title of Amy’s presentation was “The dual threat of COVID-19 to health and job security - exploring the role of mindfulness in sustaining frontline employee-related outcomes”.
12 July 2021
We are proud to announce that CSM Director Prof Thorsten Gruber won the Journal of Service Theory and Practice “Best Paper Award” for the article “Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?”.
11 June 2021
Dr James M. Crick has recently joined the editorial board of the International Marketing Review. This appointment was based on his ongoing work surrounding entrepreneurial marketing strategies in an international arena.
25 May 2021
As part of our CSM Spring Seminar Series, Dr Mohamed Hassan (Temerak) presented a number of case studies on sharing economy companies from Egypt and revealed the dynamics of business models in the Middle East.
7 May 2021
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