

Leading Innovation, Driving Quality, Transforming Services
CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.
Centre Director: Professor Thorsten Gruber
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Dr Thorsten Gruber
2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.
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Leading Innovation, Driving Quality, Transforming Services
CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.
Centre Director: Professor Thorsten Gruber
Read more




Dr Thorsten Gruber
2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.
Go to News