Centre for Service Management

Leading Innovation, Driving Quality, Transforming Services

CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.

Centre Director: Professor Thorsten Gruber

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Our location

We're based in the Sir Richard Morris building at Loughborough University.

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Dr Thorsten Gruber

2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.

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Leading Innovation, Driving Quality, Transforming Services

CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.

Centre Director: Professor Thorsten Gruber

Read more

Our location

We're based in the Sir Richard Morris building at Loughborough University.

Read more

Dr Thorsten Gruber

2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.

Go to News

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Latest news

CSM Wins Another Award

Congratulations to Professor Thorsten Gruber, Director of the Centre for Service Management. His manuscript entitled "Brave new world: service robots in the frontline" has been nominated by the Editorial Board Members of the prestigious Journal of Service Management and subsequently selected to receive the Robert Johnston Highly Commended Award (First Runner Up)

8 March 2019

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