Leading Innovation, Driving Quality, Transforming Services

CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.

Centre Director: Professor Thorsten Gruber

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Our location

We're based in the Sir Richard Morris building at Loughborough University.

Read more

Dr Thorsten Gruber

2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.

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Leading Innovation, Driving Quality, Transforming Services

CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.

Centre Director: Professor Thorsten Gruber

Read more

Our location

We're based in the Sir Richard Morris building at Loughborough University.

Read more

Dr Thorsten Gruber

2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.

Go to News