News and Events
The Centre for Service Management (CSM) wishes everyone a Happy Holidays and a great 2015! We hope to see you at one of our events next year!
Issued on 22 December 2014
Dr Lili Yang was selected by the Economic and Social Research Council (ESRC) and Natural Environment Research Council (NERC) as a leading academic, and invited to attend the workshop that was held in Chengdu, China on 18th-21st November 2014.
Issued on 21 November 2014
Professor Thorsten Gruber was invited by Dr Dahlia El-Manstrly from the Marketing Group at the University of Edinburgh Business School to present a seminar on “The role of academic impact”.
Issued on 19 November 2014
CSM held the first in a series of thought-provoking seminars featuring speakers from across the discipline of service management.
Issued on 15 October 2014
Professor Thorsten Gruber was invited by Dr Rachel Ashman and Professor Steve Baron from the Management School at the University of Liverpool.
Issued on 3 October 2014
Issued on 8 September 2014
Dr Raj Prasanna from Massey University in New Zealand, led a seminar on 'Emergency and Service Management in New Zealand: Moving on from the 2011 Christchurch Earthquakes'.
Issued on 3 September 2014
From all of us here at the CSM to all of our service management colleagues around the globe: Wishing you all a very Happy Easter!
Issued on 17 April 2014
The launch event for CSM took place on April 3rd with a very healthy turn-out of guests and colleagues across the service sector and academia.
Issued on 3 April 2014
Professor Thorsten gruber, Co-Director of the CSM, was invited to present his research at Leeds Business School.
Issued on 18 March 2014
Cathy Hart, member of the CSM and leader of the Town Centres Research Interest Group, published a research report on her preliminary findings of her research into the customer experience of the UK high street.
Issued on 14 March 2014
Professor Gruber and colleagues ran a Special Session at SERVSIG 2014 on 'Transformative Service Research'.
Issued on 23 February 2014
Andreas Metz, General Manager of "Exports Specialists", was on campus as a special guest of the CSM to present his insights into being a successful exporter.
Issued on 14 November 2013
CSM member Ian Hodgkinson is informed that one of his papers will be published in the top-tiered journal Research Policy.
Issued on 13 November 2013
Dr Lili Yang, a member of the CSM, has a new Research Interest Group approved by the University: Emergency Management (EM-RIG).
Issued on 7 November 2013
Professor Gruber gives an invited presentation at the Nottingham University Business School on transformative service research.
Issued on 6 November 2013
Professor Thorsten Gruber, Co-Director of the CSM, has been invited to join the editorial board of the prestigious Journal of Service Research (JSR).
Issued on 1 November 2013
Professor Zoe Radnor, Co-Director of the CSM, recently had an article published in Production Planning & Control journal co-written with Dr Noke from Nottingham University Business School.
Issued on 1 November 2013
Professor Thorsten Gruber was invited by Karlstad University's CTF-Service Research Centre in Sweden to present his research at the organisation's annual away day.
Issued on 1 October 2013