Centre for Service Management

News and Events

All the latest news and updates

This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.

Current news

Presentation by Dr Jay Kandampully, Professor of Service Management and Hospitality

Recently, as part of the joined CSM and the Marketing Academic Group Seminar Series, Dr Jay Kandampully, Professor of Service Management and Hospitality at The Ohio State University, USA, gave an excellent presentation.

1 June 2023

CSM Publishes in Leading Journal

CSM Director, Prof Thorsten Gruber, and Dr Rachel Fuller recently published an article in the European Journal of Marketing.

20 April 2023

CSM tops the SciVal citation list once again

As shown on Elsevier's SciVal citation list, several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at Loughborough University (2017-2022).

22 February 2023

Happy Holiday

The Centre for Service Management (CSM) wishes everyone a Happy Holiday and a great 2023! We hope to see you at one of our events next year!

20 December 2022

Presentation by Dr Ray Fisk, Founder and President of ServCollab

Recently, as part of the joined CSM and the Marketing & Retailing Academic Group Seminar Series, Dr Raymond P. Fisk gave a thought-provoking presentation.

8 December 2022

CSM Director Reaches Citations Milestone

We are delighted to announce that CSM Director has recently reached a citations milestone – more than 10 000 citations on Google Scholar.

15 November 2022

CSM publishes most cited article

CSM members published an article on telemedicine and COVID-19 in Public Money and Management. This article is now already the journal’s most cited article for the last three years and the second most cited article of all times.

22 August 2022