Centre for Service Management

News and Events

All the latest news and updates

This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.

Current news

CSM Publishes Top 5 Article

Dr Higor Leite, CSM’s former PhD representative and SBE alumnus, Prof Ian R. Hodgkinson, and Prof Thorsten Gruber recently published an article on telemedicine and COVID-19 in Public Money and Management. This article is now already in the Top 5 of the most read articles in that journal.

27 August 2020

CSM Research Featured in a Curated Collection of Customer Experience Articles in the Journal of Service Research

CSM is delighted to announce that a paper co-authored by Prof Thorsten Gruber has been included in a curated collection of customer experience articles in the prestigious Journal of Service Research.

1 July 2020

CSM publishes special section on customer experience in the prestigious Journal of Business Research

CSM (Centre for Service Management) is pleased to announce that a special section on design and decision making for customer experience (CE) has been published in the prestigious Journal of Business Research (JBR).

1 July 2020

UTFPR and CSM publish two papers exploring the roles of telemedicine and telehealth in managing COVID-19

Dr Higor Leite, from Federal University of Technology Paraná (UTFPR) in Brazil invited Prof Thorsten Gruber and Prof Ian R. Hodgkinson to jointly investigate the impact of telemedicine and telehealth on flattening the COVID-19 infection curve. The collaboration resulted in two contemporary articles.

6 May 2020

A project has been nominated for the university’s prestigious CALIBRE awards

A project that Prof. Thorsten Gruber is involved in has been successful in being nominated for the university’s prestigious CALIBRE awards

16 March 2020

CSM tops the SciVal citation list again

As shown on Elsevier's SciVal citation list, several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at Loughborough University (2016-2019).

6 March 2020

Dr Sahar Mousavi were awarded funding by SAMS to organise a 3-day ‘Transformative Technology’ workshop

Dr Sahar Mousavi (PI) and Professor Thorsten Gruber were awarded funding by the Society for the Advanced of Management Studies (SAMS, “Developing the Management Studies Community” funding scheme) to organise a ‘Transformative Technology’ workshop.

19 January 2020

Professor Vicky Story obtained funding for a project exploring the benefits of a digital twin

Professor Vicky Story is part of a team that has been successful in obtaining funding for a 9-month project exploring the benefits of a digital twin for presenting potential customer journeys for future advanced services.

19 January 2020

Dr James M. Crick Visits the University of Ottawa

Between late December 2019 and mid-January 2020, Dr James M. Crick visited the Telfer School of Management at the University of Ottawa, Canada.

15 January 2020

What turns an intention to gamble, into the act of gambling?

Stephanie Scott, Paul Hughes, Deputy Director of CSM Ian Hodgkinson, and Sascha Kraus sought to look at the drivers and inhibitors of online gambling across UK and US markets.

9 December 2019

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Email: Send email

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Centre for Service Management

News and Events

All the latest news and updates

Current news

CSM Publishes Top 5 Article

CSM Research Featured in a Curated Collection of Customer Experience Articles in the Journal of Service Research

CSM publishes special section on customer experience in the prestigious Journal of Business Research

UTFPR and CSM publish two papers exploring the roles of telemedicine and telehealth in managing COVID-19

A project has been nominated for the university’s prestigious CALIBRE awards

CSM tops the SciVal citation list again

Dr Sahar Mousavi were awarded funding by SAMS to organise a 3-day ‘Transformative Technology’ workshop

Professor Vicky Story obtained funding for a project exploring the benefits of a digital twin

Dr James M. Crick Visits the University of Ottawa

What turns an intention to gamble, into the act of gambling?

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Publishes Top 5 Article

About the University »

Study with us »

News and events »

Our Research »

Working with Business »

Centre for Service Management

News and Events

All the latest news and updates

Current news

CSM Publishes Top 5 Article

CSM Research Featured in a Curated Collection of Customer Experience Articles in the Journal of Service Research

CSM publishes special section on customer experience in the prestigious Journal of Business Research

UTFPR and CSM publish two papers exploring the roles of telemedicine and telehealth in managing COVID-19

A project has been nominated for the university’s prestigious CALIBRE awards

CSM tops the SciVal citation list again

Dr Sahar Mousavi were awarded funding by SAMS to organise a 3-day ‘Transformative Technology’ workshop

Professor Vicky Story obtained funding for a project exploring the benefits of a digital twin

Dr James M. Crick Visits the University of Ottawa

What turns an intention to gamble, into the act of gambling?

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Publishes Top 5 Article

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