Centre for Service Management

News and Events

All the latest news and updates

This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.

Current news

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

Dr James M. Crick and Professor David Crick (from the University of Ottawa, Canada) have published a new study in the International Journal of Entrepreneurial Behavior & Research.

23 February 2021

CSM Publishes Two of the Most Influential Service Research Articles

We are pleased to announce that two articles on the list of the most influential service research articles were co-authored by Prof Thorsten Gruber, Director of CSM.

11 February 2021

CSM Member Wins the Best Track Paper at an International Conference

Dr James M. Crick has won the best paper in the tourism and hospitality services track for his co-authored submission to the International Conference on Marketing, Strategy, and Policy Research.

4 February 2021

CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management

Dr James M. Crick and Professor David Crick (from the University of Ottawa) have received the 2020 Outstanding Article Award from Industrial Marketing Management.

22 January 2021

CSM Director Serves on the Committee for the “Christopher Lovelock Career Contributions to the Services Discipline Award”

Prof Thorsten Gruber, Director of CSM, has been invited to serve on the committee for the “Christopher Lovelock Career Contributions to the Services Discipline Award”. This is one of the most prestigious awards associated with SERVSIG and it is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline.

18 December 2020

CSM Publishes a High-Impact Study in Industrial Marketing Management

Dr James M. Crick has published a co-authored article in Industrial Marketing Management on how organisations have been collaborating with their competitors (coopetition) in response to the COVID-19 pandemic crisis. For the last ten weeks, the paper has been the most downloaded paper in Industrial Marketing Management.

1 November 2020

CSM Publishes Top 5 Article

Dr Higor Leite, CSM’s former PhD representative and SBE alumnus, Prof Ian R. Hodgkinson, and Prof Thorsten Gruber recently published an article on telemedicine and COVID-19 in Public Money and Management. This article is now already in the Top 5 of the most read articles in that journal.

27 August 2020

CSM Research Featured in a Curated Collection of Customer Experience Articles in the Journal of Service Research

CSM is delighted to announce that a paper co-authored by Prof Thorsten Gruber has been included in a curated collection of customer experience articles in the prestigious Journal of Service Research.

1 July 2020

CSM publishes special section on customer experience in the prestigious Journal of Business Research

CSM (Centre for Service Management) is pleased to announce that a special section on design and decision making for customer experience (CE) has been published in the prestigious Journal of Business Research (JBR).

1 July 2020

UTFPR and CSM publish two papers exploring the roles of telemedicine and telehealth in managing COVID-19

Dr Higor Leite, from Federal University of Technology Paraná (UTFPR) in Brazil invited Prof Thorsten Gruber and Prof Ian R. Hodgkinson to jointly investigate the impact of telemedicine and telehealth on flattening the COVID-19 infection curve. The collaboration resulted in two contemporary articles.

6 May 2020

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Email: Send email

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Centre for Service Management

News and Events

All the latest news and updates

Current news

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

CSM Publishes Two of the Most Influential Service Research Articles

CSM Member Wins the Best Track Paper at an International Conference

CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management

CSM Director Serves on the Committee for the “Christopher Lovelock Career Contributions to the Services Discipline Award”

CSM Publishes a High-Impact Study in Industrial Marketing Management

CSM Publishes Top 5 Article

CSM Research Featured in a Curated Collection of Customer Experience Articles in the Journal of Service Research

CSM publishes special section on customer experience in the prestigious Journal of Business Research

UTFPR and CSM publish two papers exploring the roles of telemedicine and telehealth in managing COVID-19

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

About the University »

Study with us »

News and events »

Our Research »

Working with Business »

Centre for Service Management

News and Events

All the latest news and updates

Current news

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

CSM Publishes Two of the Most Influential Service Research Articles

CSM Member Wins the Best Track Paper at an International Conference

CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management

CSM Director Serves on the Committee for the “Christopher Lovelock Career Contributions to the Services Discipline Award”

CSM Publishes a High-Impact Study in Industrial Marketing Management

CSM Publishes Top 5 Article

CSM Research Featured in a Curated Collection of Customer Experience Articles in the Journal of Service Research

CSM publishes special section on customer experience in the prestigious Journal of Business Research

UTFPR and CSM publish two papers exploring the roles of telemedicine and telehealth in managing COVID-19

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

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