Centre for Service Management

News and Events

All the latest news and updates

This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.

Current news

CSM Director Reaches Citations Milestone

We are delighted to announce that CSM Director has recently reached a citations milestone – more than 10 000 citations on Google Scholar.

15 November 2022

CSM publishes most cited article

CSM members published an article on telemedicine and COVID-19 in Public Money and Management. This article is now already the journal’s most cited article for the last three years and the second most cited article of all times.

22 August 2022

CSM Doctoral Researcher publishes in prestigious journal

CSM doctoral researcher Mrs Junyi (Amy) Xie published an article in the prestigious Journal of Business Research.

15 July 2022

CSM welcomes new members to the centre

CSM is happy to welcome three new members to the centre

11 July 2022

Guest presentation by Mrs Xie

Guest presentation by Mrs Xie - The dual threats to frontline employee health and job security during COVID-19

13 May 2022

Gust Presentation by Dr Hassan

Gust Presentation by Dr Hassan - Sustaining service business models in the Middle East

10 May 2022

Guest Presentation by Prof Walsh

Guest Presentation by Prof Walsh - Moments of truth at the doorstep

6 May 2022

CSM tops the SciVal citation list once again

As shown on Elsevier's SciVal citation list, several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at Loughborough University (2018-2021).

16 March 2022

CSM publishes in a FT 50 Journal

We are delighted to announce that Prof Thorsten Gruber, Director of CSM, recently published an article in the Journal of Business Ethics (JBE). JBE is one of the 50 journals used by the Financial Times in compiling the prestigious Business School research rank.

2 March 2022

CSM wins Emerald Literati Award for Excellence

Congratulations to Dr Higor Leite, Prof Ian R. Hodgkinson and Prof Thorsten Gruber for winning an award for Outstanding Paper in the 2021 Emerald Literati Awards.

10 January 2022