Centre for Service Management

News and Events

All the latest news and updates

This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.

Current news

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

Dr James M. Crick has been invited to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship (GRCME).

22 September 2021

CSM publishes a new development article exploring how citizen science could make the world a better place

In a recent open access article Prof Ian R. Hodgkinson and Dr. Sahar Mousavi explore the role citizen science can play in discovering new solutions to pressing wicked problems.

14 September 2021

CSM twice in the Top 20 for the most cited marketing articles

Shugan’s Top 20 Marketing Meta-Journal provides researchers with an overview of articles with high impact across all marketing journals in a four-year moving window. According to the latest issue (July 2021), CSM has two entries: 8th and 12th.

24 August 2021

Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference

Dr James M. Crick (Associate Editor of the Journal of Strategic Marketing) was invited to present at the "Meet the Editors" session of the Entrepreneurial Marketing SIG (part of the 2021 Summer AMA Conference).

10 August 2021

AOM ONE Best Dissertation Award goes to CSM doctoral researcher

During this year’s Academy of Management Annual Meeting, Dr. Katrin Heucher, who conducted her doctoral research at CSM (2017-2021), was awarded the prestigious AOM ONE Best Dissertation Award for her dissertation on "Living with Paradoxical Tensions in Corporate Sustainability".

6 August 2021

CSM doctoral researcher presents at Frontiers in Service conference

Recently, Mrs Junyi (Amy) Xie gave a presentation at the prestigious Frontiers in Service conference. The title of Amy’s presentation was “The dual threat of COVID-19 to health and job security - exploring the role of mindfulness in sustaining frontline employee-related outcomes”.

12 July 2021

Congratulations to the Journal of Service Management!

We are happy to congratulate the Journal of Service Management (JOSM) for its impressive new impact factor (11.768).

1 July 2021

Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award

Dr. Sahar Mousavi has been shortlisted for Digital Innovation in Teaching Award at the Loughborough Academic Awards (LAAs) 2021.

20 June 2021

CSM wins another Emerald Literati Award for Excellence

We are proud to announce that CSM Director Prof Thorsten Gruber won the Journal of Service Theory and Practice “Best Paper Award” for the article “Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?”.

11 June 2021

Christopher Lovelock Career Contributions Award

Recently, CSM Director Prof Thorsten Gruber served on the selection committee for the 2021 SERVSIG Christopher Lovelock Career Contributions Award.

11 June 2021

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Email: Send email

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Centre for Service Management

News and Events

All the latest news and updates

Current news

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

CSM publishes a new development article exploring how citizen science could make the world a better place

CSM twice in the Top 20 for the most cited marketing articles

Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference

AOM ONE Best Dissertation Award goes to CSM doctoral researcher

CSM doctoral researcher presents at Frontiers in Service conference

Congratulations to the Journal of Service Management!

Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award

CSM wins another Emerald Literati Award for Excellence

Christopher Lovelock Career Contributions Award

Contact usCentre Director

Professor Thorsten Gruber

Latest news

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

About the University »

Study with us »

News and events »

Our Research »

Working with Business »

Centre for Service Management

News and Events

All the latest news and updates

Current news

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

CSM publishes a new development article exploring how citizen science could make the world a better place

CSM twice in the Top 20 for the most cited marketing articles

Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference

AOM ONE Best Dissertation Award goes to CSM doctoral researcher

CSM doctoral researcher presents at Frontiers in Service conference

Congratulations to the Journal of Service Management!

Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award

CSM wins another Emerald Literati Award for Excellence

Christopher Lovelock Career Contributions Award

Contact usCentre Director

Professor Thorsten Gruber

Latest news

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

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