Centre for Service Management

News and Events

1 Mar 2021

CSM tops the SciVal citation list again

As shown on Elsevier's SciVal citation list (containing information about the research performance of universities throughout the world), several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at Loughborough University (2017-2020).

Specifically, the four CSM members within the top ten list of were - Professor Thorsten Gruber (number one), Professor Ian R. Hodgkinson (number three), Professor Vicky M. Story (number four), and Dr James M. Crick (number six). Collectively, their published work has examined various important issues pertaining to service-driven organisations across different industry and national contexts.

Thanks is offered to the School of Business and Economics at Loughborough University for their ongoing research support.