Removing old certificates and profiles

The certificate used to connect your device to the university's secure network (eduroam) expires annually.

Reconnecting to eduroam

When a certificate / profile has expired, it will need to be removed and a new one installed. 

Instructions on how to remove old certificates / profiles can be found below for the following devices:

Connection to eduroam sometimes fails as there have been too many attempts in a short space of time. Please wait 30-40 seconds between each attempt.

If you are still unable to connect, try the steps below:

Step 1: Remove eduroam

  1. Go to "Settings" and select the "Network and Internet" menu.

  2. Find "eduroam" and long press it

  3. Now select "Forget" from the options displayed.

 

To forget a Wi-Fi network on your android device, open the wi-fi setting and long press until the options menu appears and select Forget

Step 2: Reconnect your device

You can now start the process of reconnecting your Android device using the link below.

Connecting your Android device

Connection to eduroam sometimes fails as there have been too many attempts in a short space of time. Please wait 30-40 seconds between each attempt.

If you are still unable to connect, try the steps below:

This is a two-step process. First, you will need to forget eduroam and then remove the certificate.

Step 1: Remove profile

Now you will need to remove the profile before attempting to rejoin eduroam.

  1. Go to the 'Settings' menu
  2. From settings select the 'General' menu
  3. Now select the 'VPN and Device Management' menu
  4. Click on the 'eduroam wireless' profile that is located here
  5. Finally, select 'Remove Profile' and confirm

You can now start the process of reconnecting your iOS device using the link below.

Connecting your iOS device

Step 2: Remove eduroam

If eduroam is still connected after deleting the profile

  1. Go to 'Settings'
  2. Now go to 'Wi-Fi'
  3. Click on the the information icon (i) next to eduroam
  4. Click 'Forget This Network'
  5. Finally, click 'Forget'.

Connection to eduroam sometimes fails as there have been too many attempts in a short space of time. Please wait 30-40 seconds between each attempt.

If you are still unable to connect, try the steps below:

Step 1: System Settings

To remove the eduroam profile from your MacOS device, click on the Apple logo in the top left hand corner and select 'System Settings'.

Step 2: Device Management

Select 'General' in the side bar, then scroll down to the bottom of 'General' and select 'Device Management'.

Step 3: Profile section

Select the eduroam profile, then click the minus button (-) below it.

Step 4: Delete eduroam profile

Finally, click 'Remove'.

You may be prompted for your device's username and password at this point.

You can now start the process of reconnecting your device using the link below.

Connect your MacOS device

Connection to eduroam sometimes fails as there have been too many attempts in a short space of time. Please wait 30-40 seconds between each attempt.

If you are still unable to connect, try the steps below:

This is a two-step process. First, you will need to forget eduroam and then remove the certificate.

Step 1: Forget network

1. Select the Windows "Start menu"  and search for "WiFi Settings"

2. Within Wi-Fi Setting select "Manage known networks"

3. Select "eduroam" and then click on "Forget"

This is how to forget a saved wireless network

Step 2: Open Manage user certificates

In the search bar type 'Cert' and then open "Manage user certificates" control panel.

Control panel with certificate manager link

Step 3: Find Personal Certificate

Find the personal certificate issued by the 'Loughborough University XpressConnect' Certificate Authority.

This can be found under: Personal > Certificates and will contain your username@lboro.ac.uk. e.g. itis@lboro.ac.uk

Certificate manager menu

Step 4: Confirm certificate deletion

Right-click on the certificate and click "delete"

If there are multiple certificates with your username, this is due to multiple attempts to connect through this process and will all need deleting. 

Click 'Yes' to confirm the deletion of the certificate.

You can now start the process of reconnecting your Windows device using the link below.

Note: Please do not delete any certificates other than the ones that contain username@lboro.ac.uk

Certificate manager menu
Connecting your Windows device