How to connect my macOS device to eduroam

To complete the connection, you will be required to enter your Loughborough University Username and Password.

Troubleshooting common problems

When connecting your Mac to the Wi-Fi, there can be a number of issues that can cause problems. Below is a list of the most common fixes to try:

  • Check the time and date settings – this can occur if you have been abroad and not updated your time zone

From iOS 15 and the next version of macOS (Monterey) Apple are introducing iCloud Private Relay. This is an always on VPN that tunnels traffic out via Apple servers and is part of the iCloud+ subscription.

Devices using this service will be unable to access internal campus resources, as the traffic will originate from external to the university. It also circumvents the protection we provide to protect campus users.

As such, we have decided to block this for on campus users. This means that any user with it enabled will get an alert saying that they need to either disable Private Relay for your network or choose another network.

Apple Support site

Connect to eduroam


Open Wi-Fi Settings (or the Wi-Fi icon) > select setup-wifi


Once connected > open Safari > type: (use the button below)


Loughborough Credentials

Type in your Loughborough username and password and click Continue 

AUP - Acceptable Use Policy

Read and Accept the Acceptable Use Policy (AUP)


If you have previously connected to eduroam you can review your devices and delete certificates which are not in use anymore

  • If you are using an existing device, select the device name from the list and click continue
  • If this is a new device, select This is an additional device, fill in a name for the device and click Continue

Wired Ethernet Port selection

Select the appropriate option (wired or not), if you are unsure, click No

Downloading certificate

Click the button to download the Certificate for MacOS

Pop up menu

A pop-up box will appear

  • Click Continue
  • Click Install
  • Click Install again

Device credentials

Enter the username and password that you use to login to your Mac (NOT your Loughborough username and password) and click OK

Install eduroam profile

Open system preference,

  • Click on the "profile" icon
  • Click on the eduroam profile and click install
  • Click install again
  • and finally click install
  • Enter your device (not University) username and password


When the profile has been installed click Done 

  • Go to and open Wi-Fi Settings
  • Select eduroam and wait for it to connect

Finally, forget Setup-WiFi

Once connected to eduroam, it is worth forgetting setup Wi-Fi network, this will ensure it does not try to connect to setup-Wi-Fi in the future:

  • Open System Preferences and click Network
  • Select Wi-Fi in the list on the left
  • Click the Advanced button.
  • The Wi-Fi pane shows a Preferred Networks list. Select the Setup-Wi-Fi
  • Click the remove button () beneath the list. If you’re asked to confirm, click Remove
  • Click OK
  • Click Apply