How to connect my macOS device to eduroam
To complete the connection, you will be required to enter your Loughborough University Username and Password.
These instruction are for connecting to the eduroam network when connected via a cable and will configure both the Wi-Fi and Wired eduroam connection
If you are a returner or are trying to reconnect a device that will not connect to eduroam, use the profile removal instructions below before attempting to connect to eduroam.
Settings
Step 1
Open Wi-Fi Settings (or the Wi-Fi icon) > select setup-wifi
Step 3 - Loughborough Credentials
Type in your Loughborough username and password and click Continue
Step 4 - Acceptable Use Policy
Read and Accept the Acceptable Use Policy (AUP)
Step 5 - Registered devices
If you have previously connected to eduroam you can review your devices and delete any devices which are not in use anymore
- If you are using an existing device, select the device name from the list and click continue
- If this is a new device, select This is an additional device, fill in a name for the device and click Continue
Step 6 - Cable connection
Does your device have a Wired Ethernet Port?
You will now be prompted to select whether your device has a Wired Ethernet Port.
Select "Yes"
Note: These instructions are for configuring both the wired and Wi-Fi connection to eduroam. Please use the other tab if you do not have a cable connected
Step 7 - Downloading certificate
Click the button to download the Profile for MacOS
Step 8 - Pop up menu
A pop-up box will appear
- Click Continue
- Click Install
- Click Install again
Step 9 - Device credentials
Enter the username and password that you use to login to your Device - THIS IS NOT your Loughborough username and password.
Click OK
Step 10 - Install eduroam profile
Open system preference,
- Click on the "profile" icon
- Click on the eduroam profile and click install
- Click install again
- and finally click install
- Enter your device (not University) username and password
Step 11 - Connect
When the profile has been installed click Done
- Go to and open Wi-Fi Settings
- Select eduroam and wait for it to connect
Step 12 - Finally, forget Setup-WiFi
Once connected to eduroam, it is worth forgetting setup Wi-Fi network, this will ensure it does not try to connect to setup-Wi-Fi in the future:
- Open System Preferences and click Network
- Select Wi-Fi in the list on the left
- Click the Advanced button.
- The Wi-Fi pane shows a Preferred Networks list. Select the Setup-Wi-Fi
- Click the remove button (–) beneath the list. If you’re asked to confirm, click Remove
- Click OK
- Click Apply
These instruction are for connecting to the eduroam network without a cable connected.
If you are a returner or are trying to reconnect a device that will not connect to eduroam, use the profile removal instructions below before attempting to connect to eduroam.
Connect to eduroam
Step 1
Open Wi-Fi Settings (or the Wi-Fi icon) > select setup-wifi
Step 3 - Loughborough Credentials
Type in your Loughborough username and password and click Continue
Step 4 - AUP - Acceptable User Policy
Read and Accept the Acceptable Use Policy (AUP)
Step 5 - Registered devices
If you have previously connected to eduroam you can review your devices and delete any devices which are not in use anymore
- If you are using an existing device, select the device name from the list and click continue
- If this is a new device, select This is an additional device, fill in a name for the device and click Continue
Step 6 - Cable connection
Does your device have a Wired Ethernet Port?
You will now be prompted to select whether your device has a Wired Ethernet Port.
Select "No"
Note: These instructions are for configuring Wi-Fi connection only to eduroam. Please use the other tab if you have a cable connected
Step 7 - Downloading certificate
Click the button to download the Profile for MacOS
Step 8 - Pop up menu
A pop-up box will appear
- Click Continue
- Click Install
- Click Install again
Step 9 - Device credentials
Enter the username and password that you use to login to your Device - THIS IS NOT your Loughborough username and password.
Click OK
Step 10 - Install eduroam profile
Open system preference,
- Click on the "profile" icon
- Click on the eduroam profile and click install
- Click install again
- and finally click install
- Enter your device (not University) username and password
Step 11 - Connect
When the profile has been installed click Done
- Go to and open Wi-Fi Settings
- Select eduroam and wait for it to connect
Step 12 - Finally, forget Setup-WiFi
Once connected to eduroam, it is worth forgetting setup Wi-Fi network, this will ensure it does not try to connect to setup-Wi-Fi in the future:
- Open System Preferences and click Network
- Select Wi-Fi in the list on the left
- Click the Advanced button.
- The Wi-Fi pane shows a Preferred Networks list. Select the Setup-Wi-Fi
- Click the remove button (–) beneath the list. If you’re asked to confirm, click Remove
- Click OK
- Click Apply
Troubleshooting Common Problems
When connecting your Mac to the Wi-Fi, there can be a number of issues that can cause problems. Below is a list of the most common fixes to try:
- Check the time and date settings – this can occur if you have been abroad and not updated your time zone
From iOS 15 and the next version of macOS (Monterey) Apple are introducing iCloud Private Relay. This is an always on VPN that tunnels traffic out via Apple servers and is part of the iCloud+ subscription.
Devices using this service will be unable to access internal campus resources, as the traffic will originate from external to the university. It also circumvents the protection we provide to protect campus users.
As such, we have decided to block this for on campus users. This means that any user with it enabled will get an alert saying that they need to either disable Private Relay for your network or choose another network.