How to connect my Windows laptop to eduroam

To complete the connection, you will be required to enter your Loughborough University Username and Password.

Troubleshooting common problems

When connecting your Windows laptop to the Wi-Fi the can be a number issues that can cause problems. Below is a list of the most common fixes to try:

  • Check the time and date settings - this can occur if you have been abroad and not updated your time zone
  • Windows S mode - S mode will not allow Cloudpath to install and configure. You can switch out of this mode following the instruction via the link below
Turning off S mode

Connect to eduroam


Open Wi-Fi Settings > Connect to setup wifi


A browser will be launched and will redirect to the Cloudpath login page (if not, please open a browser and visit

Loughborough Credentials

Type in your Loughborough username and password > click Continue (if prompted to save password > click Not Now or Never)

AUP - Acceptable user policy

Read and Accept the Acceptable Use Policy (AUP)


If you have previously connected to eduroam you can review your devices and delete certificates which are not in use

  • If you are using an existing device, select the device name from the list and click ‘continue
  • If this is a new device, select 'This is an additional device' fill in the Name for the device and click ‘continue

Wired Ethernet Port selection

Select the appropriate option (wired or not), if you are unsure > click No.

Downloading certificate

Click the button to download the Certificate for Microsoft Windows

Pop up menu

A pop-up box will appear > click Save

Once saved > click Run > Run Anyway

Connect to eduroam

The cloudpath installer will open, wait for it to configure. The installer will let you know when it is configured. Once it has completed, check your Network Settings to make sure you are connected to eduroam

Finally, Forget Setup-WiFi

Once connected to eduroam, it is worth forgetting setup Wi-Fi network, this will ensure it does not try to connect to setup-Wi-Fi in the future:

  • Click on the Start Windows menu button in the bottom left corner
  • Click on the cog icon for "Settings"
  • Click on the "Network & Internet" menu
  • Click on the "Wi-Fi" menu on the left
  • Click on "Manage known networks"
  • Click on "Setup-WiFi" and click "Forget"

Open Manage User Certificates

In the search bar type cert and then open "Manage user certificates" control panel

Control panel with certificate manager link

Find Personal Certificate

Find the personal certificate issued by the 'Loughborough University XpressConnect' Certificate Authority. This can be found under: Personal > Certificates and will contain your e.g.

Certificate manager menu

Delete Old Certificate

Right-click on the certificate and click "delete"

Certificate manager menu

Confirm Certificate Deletion

Click 'Yes' to confirm the deletion of the certificate

Certificate manager menu