How to connect my Windows laptop to eduroam

To complete the connection, you will be required to enter your Loughborough University Username and Password.

These instruction are for connecting to the eduroam network when connected via a cable and will configure both the Wi-Fi and Wired eduroam connection

If you are a returners or are trying to reconnect a device that will not connect to eduroam, please the certificate removal instructions below before trying to reconnect to eduroam

Step 1 - Settings

Open Wi-Fi Settings > Connect to setup wifi

Step 2 - Cloudpath

Once you have connected to Set-up Wi-Fi, a browser will be launched and open the Cloudpath login page.

If you are not automatically taken to the Cloudpath login page, please open a browser and visit https://cloudpath.lboro.ac.uk

Cloudpath

Step 3 - Loughborough Credentials

Type in your Loughborough username and password > click Continue (if prompted to save password > click Not Now or Never)

Step 4 - AUP - Acceptable User Policy

Read and Accept the Acceptable Use Policy (AUP) adding a tick to the box

Step 5 - Certificates

Certificates

If you have previously connected to eduroam you can review your devices and delete certificates which are not in use

  • If you are using an existing device, select the device name from the list and click ‘continue’
  • If this is a new device, select 'This is an additional device' fill in the Name for the device and click ‘continue’

Step 6 - Cable connection

Does your device have a Wired Ethernet Port?

You will now be prompted to select whether your device has a Wired Ethernet Port. Select "Yes"

Step 7 - Downloading certificate

Click the button to download the Certificate for "Microsoft Windows"

Step 8 - Pop up menu

A pop-up box will appear > click Save

Once saved > click Run > Run Anyway

Step 9 - Connect to eduroam

The cloudpath installer will open and let you know when it is configured.

Once it has completed, check your Network Settings to make sure you are connected to eduroam

Step 10 - Finally, Forget Setup-WiFi

Once connected to eduroam, it is worth forgetting setup Wi-Fi network, this will ensure it does not try to connect to setup-Wi-Fi in the future:

  • Click on the Start Windows menu button in the bottom left corner
  • Click on the cog icon for "Settings"
  • Click on the "Network & Internet" menu
  • Click on the "Wi-Fi" menu on the left
  • Click on "Manage known networks"
  • Click on "Setup-WiFi" and click "Forget"

These instruction are for connecting to the eduroam Wi-Fi network when there is not cable connected.

If you are a returners or are trying to reconnect a device as it will no longer connect, please follow the certifiacte removal instructions below before trying to connect to eduroam again.

Step 1 - Settings

Open Wi-Fi Settings > Connect to setup wifi

Step 2 - Cloudpath

Once you have connected to Set-up Wi-Fi, a browser will be launched and open the Cloudpath login page.

If you are not automatically taken to the Cloudpath login page, please open a browser and visit https://cloudpath.lboro.ac.uk

Cloudpath

Step 3 - Loughborough Credentials

Type in your Loughborough username and password > click Continue (if prompted to save password > click Not Now or Never)

Step 4 - Acceptable Use Policy

Read and Accept the Acceptable Use Policy (AUP) adding a tick to the box

Step 5 - Certificates

Certificates

If you have previously connected to eduroam you can review your devices and delete certificates which are not in use

  • If you are using an existing device, select the device name from the list and click ‘continue’
  • If this is a new device, select 'This is an additional device' fill in the Name for the device and click ‘continue’

Step 6 - Cable connection

Does your device have a Wired Ethernet Port?

You will now be prompted to select whether your device has a Wired Ethernet Port.

Select "No" as there is no cable connected to the device 

Step 7 - Downloading certificate

Click the button to download the Certificate for "Microsoft Windows"

Step 8 - Pop up menu

A pop-up box will appear > click Save

Once saved > click Run > Run Anyway

Step 9 - Connect to eduroam

The cloudpath installer will open and let you know when it is configured.

Once it has completed, check your Network Settings to make sure you are connected to eduroam

Step 10 - Finally, Forget Setup-WiFi

Once connected to eduroam, it is worth forgetting setup Wi-Fi network, this will ensure it does not try to connect to setup-Wi-Fi in the future:

  • Click on the Start Windows menu button in the bottom left corner
  • Click on the cog icon for "Settings"
  • Click on the "Network & Internet" menu
  • Click on the "Wi-Fi" menu on the left
  • Click on "Manage known networks"
  • Click on "Setup-WiFi" and click "Forget"

Troubleshooting common problems

When connecting your Windows laptop to the Wi-Fi the can be a number issues that can cause problems. Below is a list of the most common fixes to try:

  • Check the time and date settings - this can occur if you have been abroad and not updated your time zone
  • Windows S mode - will not allow Cloudpath to install and configure. You can switch out of this mode following the instruction via the link below
Turning off S mode