IT Accounts & password
Welcome to IT accounts and access. In this section, you can find information about IT accounts, account security, account responsibility and policy.
Depending on what type of account you have/require, this can give you access to certain services and facilities. Please make sure you keep details safe and do not share them.
Information about your IT account
Accounts available to request
Password guidance
Issues accessing your account?
If you are unable to access your account, it is likely that your password has been automatically reset.
Throughout January 2026 – April 2026, IT Services led a targeted campaign inviting colleagues (Staff and Doctoral researchers) to update their password to the new format of a minimum of 12-characters in length. After 28 April, passwords that had not been updated were forcibly reset by IT Services.
If you received an email and have not reset your password recently, this will more than likely be the reason you are unable to access your account.
Please call IT Services on 01509 222 333 to restore your account access.
Guests
Quick links
You can use the other buttons to find out additional information relating to topics such as security, data breaches, MFA (Multi Factor Authentication) as well as documentation around policy.