Introducing Microsoft Teams Phone

Throughout 2023 and 2024 IT Services will be migrating all University staff from the Cisco telephone system to Microsoft Teams.

The Microsoft Teams platform is already in widespread use across the organisation and this change will integrate telephone functionality with the Teams software - supporting both internal and external calls.

Making and receiving calls

How to use Teams Phone to make and receive calls

Managing features and Call Groups

Learn how to set up call groups, delegate access and more

Voicemail and Contacts

Access settings such as Speed dial and Call History

For information relating to the Telephony project and details of the schedule of migration, please visit the project page:

Telephony Project Information

Additional support

For further questions and support, please contact IT.Services via the link below

Microsoft Teams Support
Supported Hardware
Contact IT Services
Removing cables from your phone handset