Advice for parents and guardians

Congratulations – you are now a proud parent or guardian of a Loughborough student! This is an exciting time for them, they are starting a new journey and while it will be difficult in the beginning (for both of you) they will quickly settle into their new routine.

What we're doing in response to Covid-19

We’ve made changes to many aspects of University life to help keep everyone on our campus as safe as possible. Although the Government’s rules have now been relaxed, we’re retaining some of the measures we have in place, including the use of face coverings in many indoor spaces.

There are extensive measures in place in all our buildings on campus, including limits on the numbers of people who can use some of the toilets, kitchens and other shared areas at any one time, hand sanitisers across campus, and Perspex screens and social distance markers on the floor in some receptions, food and drink outlets, and shops.

If any of our students that live in University hall accommodation become symptomatic or they’re asked to self-isolate, we’ll support them throughout. We have our own ‘Connect and Protect’ service that we will use if we have any Covid-19 cases on campus. They’ll be able to remain in their own accommodation and we’ll provide them with access to food and drink, ensure they can get hold of any medicines if they need them, and let their academic department know they’re ill and/or self-isolating. We’d strongly advise that you encourage your son or daughter to register with our on-campus Medical Centre and get their covid vaccinations.

Top tips

There a number of things you can do before your family member officially starts university to make sure they are as prepared as possible for their brand new adventure.

Online registration and IT credentials

Before arriving at Loughborough University, we expect all new students to register and to do this they need to retrieve their IT credentials. Their IT account will provide a Loughborough University email, username and password which will allow them to access their online student portal – which contains lots of useful information. The online registration is completed when they have collected their student ID card from their hall of residence on their arrival day.

We created a full checklist of what they need to do before they arrive.

Book an arrival slot

This is the date which they will move into their accommodation. If you have not heard anything from the Student Accommodation Centre or you are unable to attend the date then please get in touch with us.

Please be aware that due to the Covid-19 pandemic only one person from your household will be able to accompany them on move-in day, if they’re going to be living in University hall accommodation. You will be able to help them take their things to their room but you won’t be able to stay and help them unpack. This is to minimise the number of people we have in the hall and surrounding area at any one time.

Setup a student bank account

It’s important to setup a bank account before arriving to university. Be sure to have a look around and take note of all the best student bank accounts available – it’s easy for students to get distracted by fancy promotions that won’t prove very useful in the long run.

Don't forget to pack important documents

When packing to come to university, we recommend bringing the following documents:

University acceptance letter
Accommodation terms, information and contract
Student loan documents
Insurance document (if applicable)
Bank account details
National insurance Number
NHS health card
Passport or UK birth/adoption certificate (required for registration)
TV licence (if applicable)
Passport photos
Reading List

Have you thought about insurance cover?

At Loughborough University we provide Possessions Insurance (through Endsleigh Insurance) for the duration of their time living in university accommodation. This covers a wide range of belongings within the room.

However it does not cover laptops, tablets and phones outside of the room, therefore you may wish to consider taking out additional cover to protect these essentials. You can normally speak to your current home and contents insurance providers, as they may be able to cover these belongings on your existing insurance. 

For further information regarding the insurance provided, please visit our accommodation website

Do you think they'll need a TV licence?

Students will not need to have a TV licence if they intend to watch TV in the communal areas. However, they might need a TV licence if they plan on watching or recording live TV as it is being shown in their bedroom. To find out if they will need a TV licence, please visit the TV Licensing website.


It’s easy to get carried away and pack for every eventuality. Do try and remember that there are shops in Loughborough where you can buy additional items and you can always bring more stuff up with you when you come to visit them. You can also take some of the stress out of moving by pre-ordering packs from UniKitOut

Take a look at our guide on what to pack.

Try and prepare

Don’t expect them to know what to do. They will probably be incredibly overwhelmed with the whole situation and look to you for guidance. Try and prepare for the day itself by reading any material we send to them.

The calmer you are about the situation the calmer they will be too.

Budget plan

Before starting university, we recommend our new students to sit down and devise a budget plan. This will help them to manage their finances throughout the duration of their studies.

Ask them if they have completed a budget plan and if they need any help. You have a lot more experience and might be able to help them identify any additional outgoings which they haven’t considered.

Stay positive and be a rock

Although exciting, many new students find the start of university a challenge, perhaps particularly this year given the Covid-19 pandemic. They are pushed completely out of their comfort zone and may express concerns about making friends, fitting in, getting to grips with the course and as a result they may experience homesickness. This is completely natural and lots of new students feel exactly the same.

Try and offer encouragement and be there when they need you. Over time, they will soon settle in and feel more at home. If you have any concerns, then please get in touch with us at the University.