Advice for parents and guardians

Congratulations – you are now a proud parent or guardian of a Loughborough student! This is an exciting time for them, they are starting a new journey and while it will be difficult in the beginning (for both of you) they will quickly settle into their new routine.

What we're doing in response to Covid-19

The start of this year will be different from usual for all of us and you’re no doubt wondering what measures will be in place to keep your son or daughter as safe as possible on campus.

We’re making changes to virtually every aspect of University life. Our plans right now are based on the Government’s current guidelines, which include social distancing being in place at the start of the new academic year in October. But if Government guidance changes, at either national or local level, we’re ready to adapt our plans.

There are extensive measures in place in all our buildings on campus, including one-way systems, limits on the numbers of people who can use toilets, kitchens and other shared areas at any one time, hand sanitisers across campus, and Perspex screens and social distance markers on the floor in receptions, food and drink outlets, and shops. We also have a stringent cleaning schedule for all communal areas.

If any of our students that live in University hall accommodation become symptomatic or they’re asked to self-isolate, we’ll support them throughout. They’ll be able to remain in their own accommodation and we’ll provide them with access to food and drink, ensure they can get hold of any medicines if they need them, and let their academic department know they’re ill and/or self-isolating. We’d strongly advise that you encourage your son or daughter to register with our on-campus Medical Centre.

To support the NHS test and trace programme, we’re working on our own ‘Connect and Protect’ system that we will use if we have any Covid-19 cases on campus.

Our teaching will be a mixture of in-person and online delivery, with as much in-person teaching as it’s practical and possible for us to offer. All our teaching and study spaces will have health and safety and social distancing measures in place.

We anticipate all our sports facilities will be available from September, with social distancing measures to limit the number of users at any one time. This video shows the steps we’re taking to make one of our key facilities, Holywell Gym, safe for our users.

Loughborough Students’ Union (LSU) and the halls of residence will be arranging a mixture of online and socially-distanced face to face and group activities during Freshers’ Welcome so our students get a taste of the clubs, societies and activities on offer at Loughborough.

Our on-campus nightclub won’t be open, but the Students’ Union bars will be. They’ll have strict social distancing policies in place that everyone will have to adhere to.

Top tips

There a number of things you can do before your family member officially starts university to make sure they are as prepared as possible for their brand new adventure.

Online registration and IT credentials

Before your son or daughter arrives at Loughborough University, we expect them to register and to do this they need to retrieve their IT credentials. The online registration is completed when they have collected their student ID card from their hall of residence on their arrival day and the IT account will provide a Loughborough University email, username and password which will allow them to access their online student portal – which contains lots of useful information.

We created a full checklist of what they need to do before they arrive here.

Book an arrival slot

This is the date which your son or daughter will move into their accommodation. If you have not heard anything from the Student Accommodation Centre or you are unable to attend the date then please get in touch with us.

Please be aware that due to the Covid-19 pandemic only one person from your son or daughter’s household will be able to accompany them on move-in day, if they’re going to be living in University hall accommodation. You will be able to help them take their things to their room but you won’t be able to stay and help them unpack. This is to minimise the number of people we have in the hall and surrounding area at any one time.

Setup a student bank account

It’s important to setup a bank account before arriving to university. Be sure to have a look around and take note of all the best student bank accounts available – it’s easy for students to get distracted by fancy promotions that won’t prove very useful in the long run.

Don't forget to pack important documents

When your son or daughter come to pack for university, we recommend that they bring the following documents:

University acceptance letter
Accommodation terms, information and contract
Student loan documents
Insurance document (if applicable)
Bank account details
National insurance Number
NHS health card
Passport or UK birth/adoption certificate (required for registration)
TV licence (if applicable)
Passport photos
Reading List

Have you thought about insurance cover?

At Loughborough University we provide Possessions Insurance (through Endsleigh Insurance) throughout your son or daughter's duration within university accommodation. This covers a wide range of belongings within the room.

However it does not cover laptops, tablets and phones outside of the room, therefore you may wish to consider taking out additional cover to protect these essentials. You can normally speak to your current home and contents insurance providers, as they may be able to cover these belongings on your existing insurance. 

For further information regarding the insurance provided by Campus Living please click here

Do you think they'll need a TV licence?

Your son or daughter will not need to have a TV licence if they intend to watch TV in the communal areas. However, you might need a TV licence if your son or daughter plans on watching or recording live TV as it is being shown in their bedroom. To find out if your son or daughter will need a TV licence click here.


It’s easy to get carried away and pack for every eventuality. Do try and remember that there are shops in Loughborough where you can buy additional items and you can always bring more stuff up with you when you come to visit them. You can also take some of the stress out of moving by pre-ordering packs from UniKitOut

For a guide on what to pack click here.

Try and prepare

Don’t expect your son or daughter to know what to do. They will probably be incredibly overwhelmed with the whole situation and look to you for guidance. Try and prepare for the day itself by reading any material we send to your son or daughter.

The calmer you are about the situation the calmer your son or daughter will be.

Budget plan

Before starting university, we recommend our new students to sit down and devise a budget plan. This will help them to manage their finances throughout the duration of their studies.

Ask if your son or daughter has completed a budget plan and if they need any help. You have a lot more experience and might be able to help them identify any additional outgoings which they haven’t considered.

Stay positive and be a rock

Although exciting, many new students find the start of university a challenge, perhaps particularly this year given the Covid-19 pandemic. They are pushed completely out of their comfort zone and may express concerns about making friends, fitting in, getting to grips with the course and as a result they may experience homesickness. This is completely natural and lots of new students feel exactly the same.

Try and offer encouragement and be there when they need you. Over time, they will soon settle in and feel more at home. If you have any concerns, then please get in touch with us at the University.