IT ServicesStudents


Frequently Asked Questions

How do I access my email?

The Outlook Web App allows you to access your email, calendar and contacts online from any location.

These can be found at

How do I search for staff or student email addresses?

The system will automatically search for email addresses found in the Loughborough directory as you enter them.

What happens to my email account when I leave the University?

When you leave the University your account will enter an expiry period of 30 days within which you can still access you email for important information. Once this period is complete your account will be deleted and no longer be accessible.

With Microsoft Office 365 everyone sees my calendar as free/busy. How do I change this?

Student email was being upgraded over summer 2017 from Google to Microsoft Office 365 in line with Staff email.

Staff and students now are on the same system (Office 365). This means they will have the same rights and permissions as staff, which is a change to the current configuration.

You can specifically assign Calendar viewing permissions, determining who can and cannot see your calendar details. The default permissions on all calendars are Free/Busy. This means that all staff and students, assuming you have not changed permissions on your calendar, will be able to see which times you have booked out in your calendar, but not the details.

Calendar Properties


If you wish to change what others can see on your work calendar you will need to modify their permissions. Information on how to do this can be found in the link below:

After a mailbox is created, users can change the permissions on their calendar as they wish. Any permissions that are explicitly set for a person or group of people take precedence over any default settings.

If you need help, and have checked through the information in the links above, please contact IT Service Desk on 01509 222333 or email

How do I Redirect or Forward email to another account?

Use rules in Outlook Web App to automatically forward messages to another account.

Forward or redirect your email messages by setting up Inbox rules in Outlook Web App.

You can use inbox rules to automatically forward or redirect messages sent to your mailbox to another account. This is useful if you won’t be checking your primary mailbox and want to be able to read and respond to messages from another account. To set up inbox rules, go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Organize email or Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing.

For further information on how to automatically redirect or forward all meassges to another account, please visit the Mirosoft Office Support webpage

Are limits applied to sending email?

Strict limits are applied to taught student accounts - you are limited to sending emails to a maximum of 300 recipients per day.

If this limit is reached, all subsequent efforts to send messages will receive a bounce message with the text "Your message couldn't be delivered because you weren't recognized as a valid sender".

You must wait 24 hours before sending any further messages.

Where can I find basic training guides to use Outlook in the web app?

The Outlook Web App allows you to access your email, calendar and contacts online from any location. The following links will take you to the Microsoft Support pages: