IT ServicesStudents

Computer Labs

Computer Availability

Loughborough University use a system called Keyserver to aid with computer availability and Remote access (RDP)

To get more information please use one of the tabs below

Computer availability

The dashboard is made up of widgets showing different sets of information.

The lab booking widget shows live bookings.

There are lists of the 24/7 self service machines, taught labs and the Library.

How to find which computer lab has the software you are looking for

There are a few ways in which you can use the new system to locate a computer and the software you require:

Dashboard display. If already familiar with location of computer labs, click on room of your choice to check for availability to set up remote access on. For full listing of software on a computer, simply click on the Windows icon for the list to be displayed.

Availaibility Dashboard

The Software search function allows you to search by Category or Publisher name, or alternatively return to the Dashboard display and click on Software tab along the top and type in the first 3 characters of the software title to get started.

Click on the selected software option to find out which computer labs have the software installs. Click through to the computer lab options for availability status.

Software search   

Remote access

How to Remote access Instructions

  • Log into the VPN (Link to instruction page here)
  • Navigate to the Keyserver Main Dashboard here
  • From the Availability Dashboard, click on your room choice. Once there, look to see if the machine is in use, the colour coding will help with this. Green is ‘available’ and Red is ‘In use’. All machines are numbered.
  • Click the List View (3 dots and 3 small lines).    

  • The IP address of the machine will show at the right-hand side, click on this to open the file (RDP for Windows Machines and VNC for Mac). Follow on screen prompts.
  • You will get a message advising you have 3 minutes to complete the login process

  • You will be prompted to log in with your normal university username and password.
  • When you start the RDP / VNC session, you need to put LUNET\ before your username so it looks like this: LUNET\username.
  • Tick to enable the certificate.

Important:

Once you have finished its very important that you log off, so the machine is available for someone else.  Please do not try to leave the session for later.

Here is a quick video to help

Frequently Asked Questions (FAQs) / Help pages

We hope you are enjoying the new Computer Availability and Software Pages

If you are looking for a few pointers on how best to use the system, try our FAQs below.

There is also a downloadable copy if you find that easier

Below are some questions and answers to help you navigate the system a little easier

Dashboard FAQs

Does the availability bar change colour

Yes it does

The availability bars will be green until less than 25% of the computers are available, then yellow until less than 10%, at which point red.

 

The lab is booked, but why does the room have available machines?

In the system we have left the rooms open even if the room is booked for a class.

Access to the room is at the discretion of the academic

Please ask before entering and remember you may be asked to leave if the machine is needed for teaching

Does internet explorer work for the system?

Internet Explorer will not draw the Dashboard page correctly, please consider using Google Chrome or Firefox instead

What does the machine legend mean on the lab map?

  Red - Machine is in use

  Green - Available

 

Blue - Turned off

  Clear - Machine is not working or Lab is closed

Maps FAQ

How do I search for software when I am on a map

When viewing a map, using the main search bar at the top to search for software will show a list of matches to whatever text is typed, just like the software widget. A number of computers with each application installed is shown with the product results. Once a product is selected, that will show in the upper corner of the map, along with a link to other locations that have that application. The computers on the floorplan that do not have the software will be dimmed. This lets you quickly see what systems have the product of interest, and which of those are available or in use. If a given location is full, you can then jump to the other locations and find one that is available.

Can you see a list of software on each machine?

Yes if you click on a machine it will give you a quick list of the software on it

How does the demand forecast work?

Demand Forecast & Lab Hours

The new system will show what hours the lab is open – and even better, it uses historical login data to predict when the lab will be relatively busy or quiet. With this information readily available, you can plan your computer lab time accordingly.

There is also the chart at the bottom of the page

 

Are the QR codes unique to each lab?

Yes each lab has its own QR codes, bookmark your favourite for easy access to the map in the future

I can only see the Map and not a list of rooms, how do I change this?

Try using the toggle button, this is located on the top right of the screen

Look for this

Software FAQ

How does the software page work?

Clicking on a piece of software when you have not selected a lab yet will show a list of locations that have that product installed, much like using the Availability Widget above.


Clicking on a piece of software when you have already selected a room will take you to that room map and highlight the computers where that software is installed, as detailed above in the Availability on Map section.

Some Products will have a More info link and will take you to Learn if you can download for personal use.

Can I see if I can download software for personal use?

Yes, where downloads are available the More Info link will take you to Learn.

If a download is not available, the More Info Link will take you to the vendors site.