IT ServicesStudents

Computer Labs

Computer Availability and Remote Desktop Access

Loughborough University use a system called Keyserver to aid with computer availability and Remote desktop access (RDP).

Computer & Software Availability System

Welcome to the Computer & Software Availability system (Keyserver) with built-in campus maps.

 Overview: The Dashboard display is made up of widgets showing different sets of information.

Dashboard Live availability feed of computer labs on campus

  • Lab Live bookings (Red)
  • Self-service 24/7 computers (Orange)
  • Teaching labs - Taught (Blue)
  • Remote access computers (Purple)
  • Library computers

Maps Search for computer labs close to your current location

‌Software Availability Search by Publisher or Category

Click on the selected software option to find out which computer labs have the software installs. Click through to the computer lab options for availability status.

For a full listing of software on a computer, simply click on the Windows icon for the list to be displayed.

Please note that Computer Labs displayed in the Orange, Blue and Black boxes may contain Computer Labs currently booked for teaching (See red box - Live bookings feed), so a room may be unavailable even if none of the PCs are in-use. Some lectures may allow the use of spare PCs, but this is at their discretion.

Please check the digital signage outside the room to see details of upcoming bookings.

Student remote desktop access guide

1

Connect to the VPN

Log into the VPN. Instructions for different devices can be found here. To connect to the VPN, you will be required to use Multi-Factor Authentication (MFA). For details on how to enrol your mobile device with Duo Mobile app, please visit lboro.ac.uk/mfa.

2

Confirm OS

Make a note of the operating system (OS) of both your own computer (the host computer) and the University computer you would like to connect to (the remote computer) i.e., macOS, Windows, or Linux.
The OS of the remote computer can be checked by looking at the icon for the computer on Keyserver:

3

Software required

Use the table to identify which software you need to use based on the host OS and remote OS. If the cell is highlighted, make sure to download and install the software (use links below) on your host computer before proceeding.

VNC Viewer - VNC Website

VNC Viewer* - Play Store

Microsoft Remote Desktop - Play Store

Microsoft Remote Desktop -App Store

 

 

4

Instructions to connect

Once you have found which software you need to use, follow the relevant instructions below to make a connection:

Microsoft Remote Desktop

  1. Navigate to the Keyserver Main Dashboard here
  2. From the Availability Dashboard, click on your room choice. Once there, look to see if the machine is in use, the colour coding will help with this. Green is 'available' and Red is 'In use'. All machines are numbered.
  3. Click on the icon of a free computer, then click  to reserve it.
  4. Click the ‘Download’ button to download the RDP file. 
  5. Open the RDP file from your downloads. The Microsoft Remote Desktop app will launch automatically.
  6.  When prompted, enter your username and password with ‘LUNET\’ before your username as demonstrated below. Then, click ‘Continue’. 
  7. When prompted by the message below, click ‘Continue’.

 

VNC Viewer

  1. Navigate to the Keyserver Main Dashboard here
  2. From the Availability Dashboard, click on your room choice. Once there, look to see if the machine is in use, the colour coding will help with this. Green is 'available' and Red is 'In use'. All machines are numbered.
  3. Click on the icon of a free computer, then click   to reserve it.
  4. Copy the IP address of the computer to your clipboard by clicking the   ‘Copy’ icon 
  5. Open VNC Viewer and go to File > New connection…
  6. Paste the IP address addess into the address bar and hit ‘Enter’ on your keyboard Note: On Chromebooks there is no address bar. Instead, click the ‘+’ icon, paste the IP address in the ‘Address’ field, then click ‘Connect’. 
  7. Click ‘Continue’ on the pop-up message ‌
  8. Enter your username and password when prompted and click ‘OK’

 

Screen Sharing

  1. Navigate to the Keyserver Main Dashboard here
  2. From the Availability Dashboard, click on your room choice. Once there, look to see if the machine is in use, the colour coding will help with this. Green is 'available' and Red is 'In use'. All machines are numbered.
  3. Click on the icon of a free computer, then click  to reserve it.
  4. Click the ‘Connect’
  5. If prompted by your browser, click ‘Open Screen Sharing’

 

Frequently Asked Questions

Dashboard 

Does the availability bar change colour

Yes it does

The availability bars will be green until less than 25% of the computers are available, then yellow until less than 10%, at which point red.

 

The lab is booked, but why does the room have available machines?

In the system we have left the rooms open even if the room is booked for a class.

Access to the room is at the discretion of the academic

Please ask before entering and remember you may be asked to leave if the machine is needed for teaching

Does internet explorer work for the system?

Internet Explorer will not draw the Dashboard page correctly, please consider using Google Chrome or Firefox instead

What does the machine legend mean on the lab map?

  Red - Machine is in use

  Green - Available

 

Blue - Turned off

  Clear - Machine is not working or Lab is closed

Maps

How do I search for software when I am on a map

When viewing a map, using the main search bar at the top to search for software will show a list of matches to whatever text is typed, just like the software widget. A number of computers with each application installed is shown with the product results. Once a product is selected, that will show in the upper corner of the map, along with a link to other locations that have that application. The computers on the floorplan that do not have the software will be dimmed. This lets you quickly see what systems have the product of interest, and which of those are available or in use. If a given location is full, you can then jump to the other locations and find one that is available.

Can you see a list of software on each machine?

Yes if you click on a machine it will give you a quick list of the software on it

How does the demand forecast work?

Demand Forecast & Lab Hours

The new system will show what hours the lab is open – and even better, it uses historical login data to predict when the lab will be relatively busy or quiet. With this information readily available, you can plan your computer lab time accordingly.

There is also the chart at the bottom of the page

 

Are the QR codes unique to each lab?

Yes each lab has its own QR codes, bookmark your favourite for easy access to the map in the future

I can only see the Map and not a list of rooms, how do I change this?

Try using the toggle button, this is located on the top right of the screen

Look for this

Software

How does the software page work?

Clicking on a piece of software when you have not selected a lab yet will show a list of locations that have that product installed, much like using the Availability Widget above.


Clicking on a piece of software when you have already selected a room will take you to that room map and highlight the computers where that software is installed, as detailed above in the Availability on Map section.

Some Products will have a More info link and will take you to Learn if you can download for personal use.

Can I see if I can download software for personal use?

Yes, where downloads are available the More Info link will take you to Learn.

If a download is not available, the More Info Link will take you to the vendors site.