Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Student Wellbeing and Inclusivity

Mitigating Circumstances


The counselling service will substantiate a claim where we have had sufficient contact with you to be able to corroborate the circumstances described in your claim, this would need to be at least two separate appointments. If we have not had sufficient contact or have not discussed the circumstances described in your claim during their contact with us we will not be able to substantiate your claim.

Read the student handbook for Mitigating Circumstances Claims


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Need help now?

Contact when the Counselling Service is closed:

Loughborough Nightline (For students only)

01509 227650

EVERY Monday, Wednesday & Friday during University Term Time - 20.00hrs - 08.00hrs

NHS Direct


Central Access Point

0116 295 3060


Confidential support, 24 hours a day, 365 days a year

116 123

Leicestershire Focusline

24 hour support service for people & carers experiencing mental distress

0800 027 2127

Leicester Royal Infirmary (LRI)

Nearest A&E for urgent medical help

Call 999 if you have a genuine emergency