Remote Desktop access

IT Services have launched a new tool Splashtop to improve remote access to computer labs on campus. This service allows you to connect to computers in labs on campus to access specialist software.

Login to Splashtop 

Please note that the performance of any remote access tool will not be as good as accessing the computer in person. Many of the computer rooms on campus are available 24/7 to all students and others have access arrangements for students in the school.

Remote access to computer labs machines on campus is primarily provided to support students who need to access the computers when rooms are closed or who are not able to attend campus, for example during vacations or closure days.

Availability and Acceptable use

In order to not interfere with the use of labs for teaching remote access is only possible when the room is not in use for teaching – for most labs this means that remote access is only available between 18:00 and 05:45 each week day as well as all day at weekends and university vacations/closure days.

Please Note: If you log in to Splashtop when labs/computers are not available for remote access you will not see any computers in your Splashtop App/Dashboard.

The new tool – Splashtop is designed specifically for remote access and allows you to access lab computers on campus via the Splashtop App or via a web browser from any device and addresses the previous cross platform and performance issues experienced by some.

Standard lab computers are not intended for running extended simulations or computational work as they will restart each day. All computer labs reboot everyday at 06:00 and any unsaved data at this point may be lost.

If you use labs computers, you must make sure you save your work to OneDrive – do not save it to the local machines as their storage is cleared out on a regular basis it cannot be recovered if it is deleted.

IT Services provide a lot of software for students to load directly on to their computers via Learn https://www.lboro.ac.uk/students/welcome/preparing-for-study/it-software/

Access to WPT008 (Linux machines) is currently available via https://keysrvr.lboro.ac.uk/ 

Troubleshooting Tips

  • Ensure your internet connection is active and stable.
  • Double-check your email address and password for typos.
  • Use a mainstream browser such as Edge, Chrome or Safari
  • Make sure your browser and system are up to date
  • Do not use a VPN, third party or University provided
  • Restart your device so the connections are new and not cached

Access to Labs

The following labs are available for in person access for all students 24/7, 365 days a year. Other computer labs may be available out of hours but access to the building is restricted to students in particular schools. By default these labs are not available for remote connections with the exception on N003 and a number of machines in S006.

  • Design School – LDS003 – Windows (41 machines)
  • Haselgrave – N001/N002/N003/N004 – Dual Boot Linux/Windows (138 machines)
  • Haslegrave – N005 – Windows (38 machines)
  • Haslegrave - Lobby – Mac (10 Machines)
  • James France – D003 – Mac (18 machines)
  • London – 1st floor – Windows (25 machines)
  • S Building – S006 – Windows (88 machines)
  • STEM Labs – WPL001 – Windows (44 machines)
  • Wavy Top -WAV001 – Windows (55 machines)

There are also 184 Windows and 55 Macs in the Library available during opening hours.

Accessing Lab Computers remotely

IT Services have launched a new remote access solution for computer labs using an application called Splashtop which provides access to Mac and Windows Computers in Labs. Please follow the instructions below to access Lab Computers remotely.

Step 1: Login to Splashtop

To access Splashtop go to https://my.splashtop.eu/login/sso via a web browser during the available hours

Please Note: If you log in to Splashtop when labs/computers are not available for remote access you will not see any computers in your Splashtop App/Dashboard.

  • Enter your email address and click 'Single Sign On'

  • This will take you to the Loughborough University Sign In page.
  • Enter your email address again, click 'next'
  • Enter your password, click 'Sign In'
  • Complete the Duo authentication on your phone if off campus.

You will then be presented with the Splashtop landing page.

Step 2: Install the Splashtop App

The recommended approach is to use the Splashtop App. To install the app click on the 'Business App' link on the page and follow the on screen instructions.

Step 3: Accessing Remote Access using the App

  • Open the app
  • Login by entering your email address, click 'Log In'

  • Click on the computer you wish to access – please note that some labs have scheduled access meaning those labs machines will not appear when the schedule does not allow access.

  • Enter your username and password

This will then start the log on to the lab machine as per normal.

  • Enter your username and password

Step 4: Ending the session

To end the session click 'disconnect' – this will log you out of the computer as well.

Accessing a remote computer via browser

If you are unable to access the App, click on 'Group View' icon as shown to group the machines by computer lab/room.

Click on 'Start remote session' icon.