RT
Posted 12 June 2026
Service disrupted.
On Monday 15 June, the Request Tracker helpdesk system (RT), which logs and tracks email queries, will be offline from 10:00am while the service is transitioned to new hardware.
Following completion of the work, the service will remain at risk for the rest of the day.
Case Management
Posted 12 June 2026
Service disrupted.
Case Management will be unavailable from 8:30 Monday, 15th June for server maintenance. The downtime should last approximately 20 minutes.
Group Workspaces-
Downtime 15-18 June from 5:00 – 5:30pm
Planned downtime.
Posted 11 June 2026
From Monday 15 June to Thursday 18 June, the Group Workspace service will be impacted while IT Services upgrade the University servers that host the service.
On each date, the downtime will be from 5:00 pm to 5:30 pm.
Workspaces hosted on the affected servers will not be available until the maintenance work has been completed.
Monday 15 June - WS1 and WS2
Tuesday 16 June - WS3 and WS4
Wednesday 17 June - WS5 and WS6
Thursday 18 June - WS7 and WS8
Co-Tutor
Posted 15 April 2026
Service disrupted.
Co-Tutor will be unavailable from 8:30 Monday 15th June for server maintenance. The downtime should last approximately 20 minutes.
The Student Engagement areas will be unavailable from 8:30 Tuesday, 16th June for similar maintenance. This downtime should also last approximately 20 minutes.
Following migration to a new server platform, IT Services are working to restore the Assessments information area. Co-Tutor is available for use but the Assessments information area will remain unavailable until the data feeds are restored.
SPSS (Windows 11)
Posted 29 May 2026
Service disrupted.
IT Services are aware of an issue with IBM SPSS v29 for Windows 11 systems. Staff with SPSS v29 installed on their managed device will be contacted with details and how to remediate the issue shortly.
SPSS 29 on personal devices: Details are available via the Learn Software Downloads section on how to remediate this issue.
ProjectList
Posted 15 April 2026
Service disrupted.
Following migration to a new server platform, IT Services are working to restore the LUSI data feeds into the system. New staff, student starters and student module/programme changes are not currently being updated.