IT ServicesSupporting Research

Help and Support

IT Support

IT Services at Loughborough University offer first line help to students and staff. You can get help by phone, email or in person.

The IT Service Desk is the central point of contact for staff and students seeking help, advice and support for all IT related services.

Students and staff can visit us in person at the PC Clinic on the main floor of the Pilkington Library (restricted hours outside of term time).

Check our Service Availability status page for information about the availability of our services and any problems or ongoing issues that may affect you.

Take a look at the Frequently Asked Questions on our website pages – the answer you’re looking for might be listed on the relevant service page.

PC Clinic

Loughborough University IT Services, is pleased to provide support for your personal computer, whether laptop or desktop.

We can fix your HallNet or Wi-Fi connection problems, help connect your device to our network printers, or set up your network filestore.

You can find us on the main floor of the Library

PC Clinic  - opening hours:

Term time:

Monday to Friday from 10:00 to 18:00

Saturday & Sunday from 12:00 to 14:00

Out of term time

Monday to Friday 11:00 to 15:00

IT Service Desk

The IT Service Desk provides you with a friendly, helpful and customer focused point of contact for IT queries.  The IT Service Desk is the central point of contact for staff seeking help, advice and support for all IT related services. We offer expert support and advice to help you get the most out of our services. However, if you are a member of staff (including research postgraduates), your first contact should be your department's IT representative.

Our friendly and supportive IT Service Desk team can assist with:

  • Registration Issues (passwords, accounts etc)
  • Computing Advice and Information
  • PC/Macintosh Support
  • Support for Personal Computers

Opening hours 

We are open Monday to Friday from 08:30 to 17:00We can be contacted using the methods listed below.

Contact us 


Telephone: (01509) 222333

Alternatively you can visit IT staff at the PC Clinic located in the Library (main floor). It is run by IT Services staff and provides free and friendly help and advice on a range of IT issues.

Research Computing Support

Contacting Support

First Contact

Normal procedure is for you to email

In response you will receive an email from the Service Now request tracking system with a header starting LUNIC.This request ticket is then passed onto the research computing team and one of the members of the team will pick this up and respond and work towards a solution to the problem or query.

Do not email research computing team members as your query may not be answered (that team member may be away).