IT ServicesSupporting Research

Help and Support

IT Support

IT Services at Loughborough University offer first line help to students and staff. You can get help by phone, email or in person.

The IT Service Desk is the central point of contact for staff and students seeking help, advice and support for all IT related services.

Students and staff can normally visit us in person at the PC Clinic on the main floor of the Pilkington Library, however currently it is by appointment only.

PC Clinic

Loughborough University IT Services, is pleased to provide support for your personal computer, whether laptop or desktop.

We are normally based on the main floor of the Library, but this year it is by appointment only as we are unable to take walk up visits at the desk.

For IT support please contact the Service Desk on 01509 222333 or  and our friendly team of IT support analysts will be on hand to assist with your query. 

IT Service Desk

The IT Service Desk provides you with a friendly, helpful and customer focused point of contact for IT queries.  The IT Service Desk is the central point of contact for staff seeking help, advice and support for all IT related services. We offer expert support and advice to help you get the most out of our services. However, if you are a member of staff (including research postgraduates), your first contact should be your department's IT representative.

Our friendly and supportive IT Service Desk team can assist with:

  • Registration Issues (passwords, accounts etc)
  • Computing Advice and Information
  • PC/Macintosh Support
  • Support for Personal Computers

Opening hours 

We are open Monday to Friday from 08:45 to 17:00We can be contacted using the methods listed below.

Contact us 


Telephone: (01509) 222333

Research Computing Support

Contacting Support

First Contact

Normal procedure is for you to email

In response, you will receive an automated email response from RT, our call management system. This request ticket is then passed onto the research computing team and one of the members of the team will pick this up and respond and work towards a solution to the problem or query.

Do not email research computing team members as your query may not be answered (that team member may be away).