Campus printing

Person using printer against a woodland poster backdrop

Staff, students, campus partners and visitors can use this service to print, copy and scan

Our system lets you print to one queue on your laptop or PC, and then pick up at any printer with the simple ‘tap and release’ workflow powered by PaperCut.

Schools and campus partners are not financially responsible for printers within their work areas but are instead charged monthly for their users usage across the entire fleet.

Students and visitors can purchase print credits to pay for their usage.

PaperCut Print User Portal

To use Campus Printing you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown).

If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Student-Mono [papercut-print1](Mobility) or Student-Colour [papercut-print1](Mobility)

Click Print.

 

The system will ask you to login. Do this with your lboro credentials provided by IT Services

To collect your print from the device you will again need to login.

Click on print release, select the file, and press on Personal Account to pay using your print credits.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website provides detail of how to add credits.

The print queues have been set up as staff and student for server load balancing reasons but your print will still work if you use the staff print queues.

Find your nearest Campus Printer.

Hold your card over the reader (small black box) or login on the screen using your University login credentials

Follow the on-screen instructions

Your card will now be registered for use on the service

 

Notes:

Staff are charged monthly for usage according to the Agresso code selected at the device upon print release

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

You must use a secure password that is not the same as any you use for other Loughborough accounts or purposes.

Once you have created an account you will need to set up MOBILITY PRINT.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown).

If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Staff-Mono [papercut-print1](Mobility) or Staff-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with the account details you set up at the beginning of this process.

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using your print credits.

 

You can apply to have your print costs added to your employers monthly invoice from Print, Post and Logistic Services. Please use this APPLICATION to request this change.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website provides detail of how to add credits.

If you are a current Loughborough Staff member you will not need to follow this process. You will be able to use your existing University credentials to print.

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

You must use a secure password that is not the same as any you use for other Loughborough accounts or purposes.

Once you have created an account you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown). If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Staff-Mono [papercut-print1](Mobility) or Staff-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with the account details you set up at the beginning of this process.

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using your pre-loaded print credits.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website details how to add credits.

If you are a current Loughborough Staff member you will not need to follow this process. You will be able to use your existing University credentials to print.

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

You must use a secure password that is not the same as any you use for other Loughborough accounts or purposes.

Once you have created an account you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown). If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Staff-Mono [papercut-print1](Mobility) or Staff-Colour [papercut-print1](Mobility)

Student-Mono [papercut-print1](Mobility) or Student-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with the account details you set up at the beginning of this process.

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using print credits.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section detail how to add credits.

If you are a current Loughborough Staff member you will not need to follow this process. You will be able to use your existing University credentials to print.

The print queues will be auto loaded to staff desktop and IT Services managed lab machines

Whilst in the file you want to print, select Print in the normal way and select the new PaperCut print queues as detailed in this webpage

Find your nearest Campus Printer.

Staff, Campus Partners and students need to hold their ID card over the reader (small black box) to auto-login

Guest users need to tap the screen and follow the on-screen instructions to login

Select Print Release

Select the jobs you want to print

Click on Print

Click on the Agresso Code that appears.

Select Logout to finish

 

NOTE: If you click on Personal Account, and you have not added print credits to your account, your print will not be released and you account may be locked. Please contact us to rectify this if you have problems.

Find your nearest Campus Printer.

Hold your card over the reader (small black box)

Follow the on-screen instructions to login

Place your documents face up in the document feeder or face down on the glass

Select Copy on the home screen

Select Device functions

Set your copy settings on the following screen

Press Start

Logout to finish

 

Find your nearest new Campus Printer.

New printers can be identified by the grey, yellow and white labels.

Hold your card over the reader (small black box)

Follow the on-screen instructions to login

Place your documents face up in the feeder or face down on the glass

On the main screen select Scan

Change the subject name as required

Select Start scanning

For scanning options select Settings

Choose the desrired settings and press Start scanning

Logout to finish

The PaperCut system enables schools and departments to request print credit prepayment cards for handing out to students, guests and visitors.

Please complete this FORM to request your cards

Details of how to redeem the card will be on the card

Visit the PaperCut Print User Portal

Login 

Click on Add Credit in the left hand menu

Select the amount you want to add and click on Add value

The system will now redirect you to the RBS WorldPay, our approved payment transfer provider.

Complete the process as directed.

The system will add the value to your credits and you can start sending files for print

Alternatively you can visit our counter service in the Herbert Manzoni Building and our team will be able to help you

Contact us to report all faults quoting the printer number, found on the front and top of the machine

In your email please provide a brief description of the problem

Our SLA for getting a machine back up and running is 7-10 days, based on the availability of our supplier engineers. We often manage to rectify issues much quicker than that but during the downtime you can use any of the other campus printers

 Campus printing service paper is available via the University Online Shop.

When staff and campus partners order paper for a campus printer, a discount code should be applied. The cost of this paper is included in the monthly print charges, based on user usage.

Please get in touch for the code you need.

If you require a whiter sheet for presentation purposes and/or colour management, you can order alternative paper supplies, at cost.

 

Along with many consumables right now, there is a paper supply crisis. Brexit, Covid and strikes at European paper mills have meant that in addition to prices skyrocketing, some supplies are being abruptly stopped.

The result is that our standard A4 office paper stock, Evolution A4, held in every swipe card printer across the Loughborough and London campuses is no longer available.

With support from our colleagues in the Procurement Team, we have been able to source new stock from Steinbeis Papier.

Steinbeis No. 1 is 100% recycled. Processed without any environmental harmful bleaching agents (chlorine, chlorine dioxide, or other halogenated bleaching agents) the paper is certified to Blue Angel and EU-Ecolabel. This paper can also be recycled after use.

With immediate effect, this paper has become the replacement stock supplied to all campus printers. The cost of paper in the Campus Printers is charged to staff and campus partners via the monthly print charges, based on user usage.

Empty toner cartridges must be boxed up in the empty box from the new toner you have just loaded and dropped in the blue internal mailbag for us to collect when we next visit with your daily post delivery.

Ricoh has a Smart Return Service that we use to return all empty cartridges. Sending them out in bulk from the Herbert Manzoni Building ensures that we manage the number of vans to campus.

How much of the cartridge is recycled?

A total of 99% is recycled.

Are the returned cartridges being re-used?

It is possible that cartridges (or parts of it) are used in the production of new cartridges. Because of the high quality standards of original Ricoh cartridges the majority of the returned cartridges can not be reused.

What happens with the cartridges that are not being reused?

The plastic parts taken from toner cartridges are first pulverized, then melted, and molded into new plastic parts for reuse. This kind of closed- loop materials recycling, is one of the most effective recycling measures to help reduce waste while at the same time contributing to conserve natural resources.

Please drop them in to, or next to, the blue internal mail bag for us to collect and return to the supplier.

Yes.

Please follow the process for connecting as a campus partner or visitor.

To pay for print you will need to add print credits to your account. Instructions of how to add credits are available in our frequently asked questions section.

Once credits are live on your account you can use the 'Personal Account' button to pay for your print at the point of release.

Yes you can. You can submit a request for a refund against a job through the new portal.

Login and go to Recent print jobs in the left hand menu.

Click on Request refund against each job listed.

You will need to provide a full description of what you think happened and why you want the refund to be approved.

Our team will look into your request and get back to you as soon as they can. They may need to request proof of incorrect prints if you have it and will email to request this

Your Personal Account allows you to add print credits and use the Campus Printers for personal printing that is not connected with your University activities.

NOTE: If you click on Personal Account, and you have not added print credits to your account, your print will not be released and you account may be locked. Please contact us to rectify this if you have problems.

 

Yes you can. Finalist students can claim for any remaining balance they have before they leave.

Please complete this FORM to request your refund.

A member of the team will call you to process your refund, once approval has been given.

On your computer go to the start menu, and click on Settings

Click on Devices

Click on Printers & scanners (in the left hand menu)

Find the new print queue that you want to set as your default and click on it

Click on Manage

Click on Set as default

If a message comes up on the printer to say it cannot release your print jobs, it means that your account is locked becuase it has reverted back to being print credit payment and you do not have print credits loaded on to your account.

To unlock the account, log back into the printer and select Print Release

Press on the arrow on the right hand side of the print job line

Select the icon next to My Personal Account

Select the finance code that appears on the screen

This will revert your account back to being charged to an Agresso finance code.

Log out

Log back in again and you should be able to release your print job as normal.

Call us if this does not work.

 

If you require additional Agresso finance codes to be added to your print account, please complete this FORM

We aim to undertake this work within 7-10 days and will email once done

Yes you can. Please complete this FORM

We aim to undertake this work within 7-10 days and will email once done

There are over 200 campus printers across campus in accessible locations.

The following are the general access locations. Each of these locations can print A3 and A4 in either colour or black and white, except where noted.

Location

  • Haslegrave - Ground Floor N006
  • Design School - Outside LDS004
  • Chemical Engineering S006
  • SMB Stewart Mason - Postgraduates
    (Colour A4 device outside SMB109, Colour A3/A4 device on Mezzanine floor)
  • ‌Student Village - Hub Reception
  • ‌Library - Four devices on level 3 (entry floor), two on level 2, and one on level 1   

All campus printer issues such as a lack of paper or toner should be reported by contacting us.

Large format printing can be ordered through the University Online Shop

University Online Shop

The charges for printing are available from within the PaperCut Print User Portal and are updated annually according to ink and paper costs.

Scan to email and OneDrive is FREE.

The print queue covers the whole of the Campus Printing service and all of its users, so you are not just seeing your print jobs.

The quantity of print jobs visible does not indicate the speed of the service.

Jobs are held in the system for 72 hours

We have been seeing some issues with jobs disappearing and not printing. This is believed to be a server based issue and is under investigation by Ricoh and PaperCut.

All of the Campus Printers are A4 / A3, can print in black & white and colour and can print both simplex and duplex.

We recommend, where possible, users select black & white and duplex to reduce print costs and support our sustainability agenda.

The finishing options differ as follows:

 

Printer Number Building  Internal Finisher stapling only External Finisher stapling, punching and collating
Printer 156 The Link Hotel YES NO
Printer 038 Schofield YES NO
Printer 112 EHB Chaplaincy YES NO
Printer 113 Schofield YES NO
Printer 163 Hazlerigg YES NO
Printer 189 Sir Richard Morris YES NO
Printer 200 Bridgeman Centre YES NO
Printer 202 James France (Ergonomics) YES NO
Printer 207 Sir Richard Morris YES NO
Printer 213 Sir Richard Morris YES NO
Printer 214 Sir Richard Morris YES NO
Printer 226 Herbert Manzoni YES NO
Printer 227 Sir Richard Morris YES NO
Printer 241 Sir Richard Morris YES NO
Printer 254 Campus Services, Student Accommodation Centre YES NO
Printer 257 Angela Marmont Graduate House YES NO
Printer 262 Herbert Manzoni  YES NO
Printer 272 Hazlerigg YES NO
Printer 311 Stewart Mason Building YES NO
Printer 320 Rutland YES NO
Printer 321 Rutland YES NO
Printer 322 Rutland YES NO
Printer 323 Rutland YES NO
Printer 326 Hazlerigg YES NO
Printer 338 LU Nursery YES NO
Printer 339 Haslegrave YES NO
Printer 095 Brockington NO YES
Printer 151 Schofield Building NO YES
Printer 169 FM Building NO YES
Printer 188 Hazlerigg NO YES
Printer 212 Sir Richard Morris NO YES
Printer 294 FM Geography NO YES
Printer 317 Rutland NO YES
Printer 325 Hazlerigg  NO YES
Printer 199 Bridgeman Centre NO YES 
Printer 174 FM. Workshop & Store YES NO
Printer 274 HiPAC Building YES NO
Printer 292 Brockington Ext.  YES NO
Printer 198 Students' Union NO YES
Printer 064 John Beckwith YES NO
Printer 110 Clyde Williams YES NO
Printer 121 Performance Centre YES NO
Printer 140 Martin Hall YES NO
Printer 237 NCSEM YES NO
Printer 238 NCSEM YES NO
Printer 247 Dan Maskall Tennis Centre YES NO
Printer 282 John Beckwith YES NO
Printer 037 Matthew Arnold NO YES
Printer 197 Performance Centre NO YES
Printer 210 Design School NO YES
Printer 231 NCSEM NO YES
Printer 236 NCSEM NO YES
Printer 370 John Beckwith NO YES
Printer 175 Security Gatehouse YES NO
Printer 179 Clyde Williams Building YES NO
Printer 302 Clyde Williams Building NO YES
Printer 033 Edward Barnsley YES NO
Printer 162 Edward Barnsley, 3D Design Building YES NO
Printer 196 Edward Barnsley NO YES
Printer 278 London YES NO
Printer 383 London YES NO
Printer 260 London NO YES
Printer 261 London NO YES
Printer 101 Garendon Wing CREST YES NO
Printer 122 CREST - Holywell Park YES NO
Printer 225 ATIC (Advanced Technology Innovation Centre), 5 Oakwood Drive YES NO
Printer 246 Michael Pearson West  YES NO
Printer 298 Michael Pearson East  YES NO
Printer 363 Sir Dennis Rooke - Imago Ltd, Holywell YES NO
Printer 373 NCCAT YES NO
Printer 375 NCCAT YES NO
Printer 376 NCCAT YES NO
Printer 172  Charnwood Wing, Holywell Park NO YES
Printer 183 Garendon Building, Holywell Park NO YES
Printer 252 SportPark NO YES
Printer 255 Charnwood Building NO YES
Printer 313 Garendon Building, Holywell Park NO YES
Printer 374 NCCAT NO YES
Printer 340 Imago Sales Office YES NO
Printer 036 Stewart Miller YES NO
Printer 039 Frank Gibb YES NO
Printer 091 Frank Gibb YES NO
Printer 092 Frank Gibb YES NO
Printer 107 Sir David Davies YES NO
Printer 118 Wolfson YES NO
Printer 149 Wolfson YES NO
Printer 166 Sir David Davies YES NO
Printer 178 S Building YES NO
Printer 185 Stewart Miller YES NO
Printer 191 Frank Gibb  YES NO
Printer 194 Burleigh Court, Ground Floor, Staff Canteen YES NO
Printer 201 StemLab YES NO
Printer 218 Wolfson YES NO
Printer 245 John Pickford YES NO
Printer 249 Pilkington Library YES NO
Printer 269 Pilkington Library YES NO
Printer 288 Pilkington Library YES NO
Printer 300 Pilkington Library YES NO
Printer 361 Keith Green Building YES NO
Printer 382 Sir David Davies YES NO
Printer 035 Stewart Miller NO YES
Printer 040 Frank Gibb NO YES
Printer 114 Wolfson NO YES
Printer 116 Wolfson NO YES
Printer 144 Sir David Davies NO YES
Printer 184 StemLab NO YES
Printer 186 Sir David Davies NO YES
Printer 209 S Building NO YES
Printer 244 Burleigh Court - Reception NO YES
Printer 293 Stewart Miller NO YES
Printer 365 John Pickford NO YES

The new printing service has new print queues.

It is essential that you select the correct queues for the new service.

 

 

University managed PC or Laptop

Personal PC or Laptop

Staff

Mac

\\papercut-print1\Staff-Mono-Mac

\\papercut-print1\Staff-Colour-Mac

 

Staff-Mono [papercut-print1](Mobility)

Staff-Colour [papercut-print1](Mobility)

 

Staff

Windows

Staff-Mono on papercut-print1

Staff-Colour on papercut-print1

 

Staff-Mono [papercut-print1](Mobility)

Staff-Colour [papercut-print1](Mobility)

 

Student

 

N/A

Student-Mono [papercut-print1](Mobility)

Student-Colour [papercut-print1](Mobility)

 

Campus Partner

 

N/A

Staff-Mono [papercut-print1](Mobility)

Staff-Colour [papercut-print1](Mobility)

 

Visitor

 

N/A

Staff-Mono [papercut-print1](Mobility)

Staff-Colour [papercut-print1](Mobility)

 
  • Mac Print Driver available from: http://support.ricoh.com/bb/html/dr_ut_e/re1/model/imc4500/imc4500.htm

Student-Mono [papercut-print1](Mobility)

or

Student-Colour [papercut-print1](Mobility)

For MAC:

  • \\papercut-print1\Staff-Mono-Mac
  • \\papercut-print1\Staff-Colour-Mac

Mac Print Driver available from: 

  • http://support.ricoh.com/bb/html/dr_ut_e/re1/model/imc4500/imc4500.htm

For WINDOWS:

  • \\papercut-print1\Staff-Mono or Staff-Mono on papercut-print1
  • \\papercut-print1\Staff-Colour or Staff-Colour on papercut-print1


Staff print queues are financed using Agresso budget codes. Usage data is collected throughout the calendar month and processed to a single budget code per School / department in the final week of the month. 

Staff-Mono [papercut-print1](Mobility)

or

Staff-Colour [papercut-print1](Mobility)

Pages printed (per day, last 30 days)

 

 

 

Environmental Impact