Campus printing

Person using printer against a woodland poster backdrop

Staff, students, and campus partners can use the Campus Printers to print and photocopy using Agresso codes or print credits, and scan documents to OneDrive or email.

We manage 250 campus printers accessible during normal working hours offering on demand mono and colour printing, photocopying, and scanning capabilities.

Our system lets you print to one queue and pick up at any printer with the simple ‘tap and release’ workflow powered by PaperCut and ID card touch pads on each printer so that you can send your files in advance and then print when and where it’s convenient to you. 

This service is undergoing a significant upgrade to software and hardware and features will become available, and advertised, as this work progresses. 

We do not manage or support personally purchased and installed printers.

Full Campus Usage - A visual updated weekly

 

How to... guides

How to register for Campus Printing - students

To use Campus Printing you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown). If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Student-Mono [papercut-print1](Mobility) or Student-Colour [papercut-print1](Mobility)

Click Print.

 

The system will ask you to login. Do this with your lboro credentials provided by IT Services

To collect your print from the device you will again need to login.

Click on print release, select the file, and press on Personal Account to pay using your print credits.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website provides detail of how to add credits.

How to register for Campus Printing - staff

Find your nearest Campus Printer.

Hold your card over the reader (small black box) or login on the screen using your University login credentials

Follow the on-screen instructions

Your card will now be registered for use on the service

 

Notes:

Staff are charged monthly for usage according to the Agresso code selected at the device upon print release

How to register for Campus Printing - campus partners

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

You must use a secure password that is not the same as any you use for other Loughborough accounts or purposes.

Once you have created an account you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown). If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Staff-Mono [papercut-print1](Mobility) or Staff-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with the account details you set up at the beginning of this process.

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using your print credits.

 

You can apply to have your print costs added to your employers monthly invoice from Print, Post and Logistic Services. Please use this APPLICATION to request this change.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website provides detail of how to add credits.

If you are a current Loughborough Staff member you will not need to follow this process. You will be able to use your existing University credentials to print.

How to register for Campus Printing - as a visitor to campus

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

You must use a secure password that is not the same as any you use for other Loughborough accounts or purposes.

Once you have created an account you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown). If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Staff-Mono [papercut-print1](Mobility) or Staff-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with the account details you set up at the beginning of this process.

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using your pre-loaded print credits.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website details how to add credits.

If you are a current Loughborough Staff member you will not need to follow this process. You will be able to use your existing University credentials to print.

How to install the new system on your personal device - Windows, MacOS and Chromebooks

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

You must use a secure password that is not the same as any you use for other Loughborough accounts or purposes.

Once you have created an account you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system (Mac OS shown). If not, click on the appropriate icon

Once you have completed the install process you will be able to see the print queues within the programme you are using:

Choose the correct printer

Staff-Mono [papercut-print1](Mobility) or Staff-Colour [papercut-print1](Mobility)

Student-Mono [papercut-print1](Mobility) or Student-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with the account details you set up at the beginning of this process.

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using print credits.

 

Notes:

The device will not release your print if you do not have credits. The FAQs in this section detail how to add credits.

If you are a current Loughborough Staff member you will not need to follow this process. You will be able to use your existing University credentials to print.

How to install the new system on your personal device - iOS and Android

Campus Printing for iOS and Android will be available soon

How to send a file for print

The print queues will be auto loaded to staff desktop and IT Services managed lab machines

Whilst in the file you want to print, select Print in the normal way and select the new PaperCut print queues as detailed in this webpage

How to release print

Find your nearest Campus Printer.

Staff, Campus Partners and students need to hold their ID card over the reader (small black box) to auto-login

Guest users need to tap the screen and follow the on-screen instructions to login

Select Print Release

Select the jobs you want to print

Click on Print

Click on the Agresso Code that appears.

Select Logout to finish

 

NOTE: If you click on Personal Account, and you have not added print credits to your account, your print will not be released and you account may be locked. Please contact us to rectify this if you have problems.

How to copy

Find your nearest Campus Printer.

Hold your card over the reader (small black box)

Follow the on-screen instructions to login

Place your documents face up in the document feeder or face down on the glass

Select Copy on the home screen

Select Device functions

Set your copy settings on the following screen

Press Start

Logout to finish

 

How to scan

Find your nearest new Campus Printer.

New printers can be identified by the grey, yellow and white labels.

Hold your card over the reader (small black box)

Follow the on-screen instructions to login

Place your documents face up in the feeder or face down on the glass

On the main screen select Scan

Change the subject name as required

Select Start scanning

For scanning options select Settings

Choose the desrired settings and press Start scanning

Logout to finish

How to request print credit prepayment cards

The PaperCut system enables schools and departments to request print credit prepayment cards for handing out to students, guests and visitors.

Please complete this FORM to request your cards

Details of how to redeem the card will be on the card

Frequently Asked Questions

How do I top up my print credits?

Visit the PaperCut Print User Portal

Login 

Click on Add Credit in the left hand menu

Select the amount you want to add and click on Add value

The system will now redirect you to the RBS WorldPay, our approved payment transfer provider.

Complete the process as directed.

The system will add the value to your credits and you can start sending files for print

Alternatively you can visit our counter service in the Herbert Manzoni Building and our team will be able to help you

How do I report a fault with a printer?

Contact us to report all faults quoting the printer number, found on the front and top of the machine

In your email please provide a brief description of the problem

Our SLA for getting a machine back up and running is 7-10 days, based on the availability of our supplier engineers. We often manage to rectify issues much quicker than that but during the downtime you can use any of the other campus printers

How do I order paper for a Campus Printer?

 Campus printing service paper is available via the University Online Shop.

When staff and campus partners order paper for a campus printer, a discount code should be applied. The cost of this paper is included in the monthly print charges, based on user usage.

Please get in touch for the code you need.

If you require a whiter sheet for presentation purposes and/or colour management, you can order alternative paper supplies, at cost.

 

Along with many consumables right now, there is a paper supply crisis. Brexit, Covid and strikes at European paper mills have meant that in addition to prices skyrocketing, some supplies are being abruptly stopped.

The result is that our standard A4 office paper stock, Evolution A4, held in every swipe card printer across the Loughborough and London campuses is no longer available.

With support from our colleagues in the Procurement Team, we have been able to source new stock from Steinbeis Papier.

Steinbeis No. 1 is 100% recycled. Processed without any environmental harmful bleaching agents (chlorine, chlorine dioxide, or other halogenated bleaching agents) the paper is certified to Blue Angel and EU-Ecolabel. This paper can also be recycled after use.

With immediate effect, this paper has become the replacement stock supplied to all campus printers. The cost of paper in the Campus Printers is charged to staff and campus partners via the monthly print charges, based on user usage.

What do I do with empty toner cartridges?

Empty toner cartridges must be boxed up in the empty box from the new toner you have just loaded and dropped in the blue internal mailbag for us to collect when we next visit with your daily post delivery.

Ricoh has a Smart Return Service that we use to return all empty cartridges. Sending them out in bulk from the Herbert Manzoni Building ensures that we manage the number of vans to campus.

How much of the cartridge is recycled?

A total of 99% is recycled.

Are the returned cartridges being re-used?

It is possible that cartridges (or parts of it) are used in the production of new cartridges. Because of the high quality standards of original Ricoh cartridges the majority of the returned cartridges can not be reused.

What happens with the cartridges that are not being reused?

The plastic parts taken from toner cartridges are first pulverized, then melted, and molded into new plastic parts for reuse. This kind of closed- loop materials recycling, is one of the most effective recycling measures to help reduce waste while at the same time contributing to conserve natural resources.

What do I do with the old toners from the old printers?

Please drop them in to, or next to, the blue internal mail bag for us to collect and return to the supplier.

I don't have a staff or student account, can I use campus printing?

Yes.

Please follow the process for connecting as a campus partner or visitor.

To pay for print you will need to add print credits to your account. Instructions of how to add credits are available in our frequently asked questions section.

Once credits are live on your account you can use the 'Personal Account' button to pay for your print at the point of release.

What is my Personal Account?

Your Personal Account allows you to add print credits and use the Campus Printers for personal printing that is not connected with your University activities.

NOTE: If you click on Personal Account, and you have not added print credits to your account, your print will not be released and you account may be locked. Please contact us to rectify this if you have problems.

 

Can I get a refund for my prints that did not release?

Yes you can. Refunds can be given for print outs that did not release by approval through the new portal.

Login and go to Recent print jobs in the left hand menu.

I am a finalist student, can I get my print credit balance back?

Yes you can. Finalist students can claim for any remaining balance they have before they leave.

Please complete this FORM to request your refund.

A member of the team will call you to process your refund, once approval has been given.

How do I add a new print queue as my default print option?

On your computer go to the start menu, and click on Settings

Click on Devices

Click on Printers & scanners (in the left hand menu)

Find the new print queue that you want to set as your default and click on it

Click on Manage

Click on Set as default

The printer won't release my print jobs, what do I need to do?

If a message comes up on the printer to say it cannot release your print jobs, it means that your account is locked becuase it has reverted back to being print credit payment and you do not have print credits loaded on to your account.

To unlock the account, log back into the printer and select Print Release

Press on the arrow on the right hand side of the print job line

Select the icon next to My Personal Account

Select the finance code that appears on the screen

This will revert your account back to being charged to an Agresso finance code.

Log out

Log back in again and you should be able to release your print job as normal.

Call us if this does not work.

 

I need additional Agresso finance codes on my print account

If you require additional Agresso finance codes to be added to your print account, please complete this FORM

We aim to undertake this work within 7-10 days and will email once done

Can I add a student to my Agresso code to give them free printing?

Yes you can. Please complete this FORM

We aim to undertake this work within 7-10 days and will email once done

Where are the Campus printers located?

There are over 200 campus printers across campus in accessible locations.

The following are the general access locations. Each of these locations can print A3 and A4 in either colour or black and white, except where noted.

Location

  • Haslegrave - Ground Floor N006
  • Design School - Outside LDS004
  • Chemical Engineering S006
  • SMB Stewart Mason - Postgraduates
    (Colour A4 device outside SMB109, Colour A3/A4 device on Mezzanine floor)
  • Student Village - Hub Reception
  • Library - Four devices on level 3 (entry floor), two on level 2, and one on level 1   

All campus printer issues such as a lack of paper or toner should be reported by contacting us.

Large format printing can be ordered through the University Online Shop

University Online Shop

How much does it cost to use the Campus printers?

The charges for printing are available from within the PaperCut Print User Portal and are updated annually according to ink and paper costs.

Scan to email and OneDrive is FREE.

You will need sufficient print credits to print out or copy your work

Print queues

Print queues - Students

Student-Mono [papercut-print1](Mobility)

or

Student-Colour [papercut-print1](Mobility)

Print queues - Staff

For MAC:

  • \\papercut-print1\Staff-Mono-Mac
  • \\papercut-print1\Staff-Colour-Mac

Mac Print Driver available from: 

  • http://support.ricoh.com/bb/html/dr_ut_e/re1/model/imc4500/imc4500.htm

For WINDOWS:

  • \\papercut-print1\Staff-Mono or Staff-Mono on papercut-print1
  • \\papercut-print1\Staff-Colour or Staff-Colour on papercut-print1


Staff print queues are financed using Agresso budget codes. Usage data is collected throughout the calendar month and processed to a single budget code per School / department in the final week of the month. 

Print queues - Campus partners and visitors

Staff-Mono [papercut-print1](Mobility)

or

Staff-Colour [papercut-print1](Mobility)