What can we help you with?

Students in a computer lab

Students

Getting started

New student guide to get you started with your IT journey at Loughborough University.
Wi-Fi icon with curved signal bars

Getting online

Connect to eduroam, the University Wi-Fi and wired network, plus advice to connect devices in halls and connecting as a guest.
Student at laptop

Staff

Services for staff

New starter guide, Purchasing IT equipment, Software as a Service (SaaS), Corporate applications, Email resources, Specialist services and more...
illustration of a laptop with the Windows OS 4 squares logo

Windows 11

Advice on upgrading to the new service

Windows 10 support ending in October 2025
Picture of a computer keyboard

AI Guidelines at Loughborough

Responsible AI

Principles for everyone.

Multi-factor authentication

Multi-factor authentication provides a second layer of security in addition to your password.

IT accounts & passwords

How to request the different types of accounts and password guidance.

Remote working

How to access systems and data when you are not on campus and advice on dynamic working arrangements.

Software & computer labs

Software for students & staff and real-time Computer Availability system for in-person or remote access.

Digital security

Top tips for staying secure online, reporting procedures, Firewall management, Cyber Essentials.

Research support

We offer support around using the Research facilities here at the University as well as guidance around data management
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Contact us

Our IT support page can help you to the right kind of support

IT support IT.Services@lboro.ac.uk

Service availability

Services down

No services down

Services disrupted

Network Wi-Fi

Shared Mailbox Service

Staff Managed Windows Computers (that have not been on campus since the summer)
No services disrupted
View all services status

PC Clinic

An appointment-only service – please book online

PC Clinic

Announcements

Most recent

View all announcements