IT Support

The central point of contact for staff and students seeking help, advice, and support for all IT related services.

With effect from Monday 12 August, the Student PC Clinic service will no longer operate in the Pilkington Library. 

This service is by appointment only and offers face-to support for students with personal devices. 

Booking an appointment 

Bookable appointments will be accessible during term time. Please follow the link below to the appointment booking system.

Term time opening hours: Monday to Friday from 12.30 – 15.30

Alternatively, if there are no appointments available or it is out of term time, students can email the IT Service Desk to book an appointment.

Print issues?

To submit a query, issue or request, please use the button below or email link, and you will be provided with a ticket number for your reference until the call is resolved.

Email: print@lboro.ac.uk 

Key details we need to help quickly resolve issues are:

• Printer Number (grey sticker on the machine)
• Print queue being used
• User id

Calls submitted over a weekend, Bank Holiday or University closure date will be attended to the following working day.

Please note: we are currently handling high volumes of support calls, it may take us a little longer than usual to pick up your email. Please bear with us & we will respond as soon as possible.

For support in the first instance, please email research computing.

In response, you will receive an automated email response from RT, our call management system. This request ticket is then passed onto the research computing team and one of the members of the team will pick this up and respond and work towards a solution to the problem or query.

Please do not email research computing team members directly, as your query may not be answered (that team member may be away).