How to connect my Windows device to the VPN

To connect to the VPN you will be required to use Multi-Factor Authentication (MFA). For details on how to enrol your mobile device with Duo Mobile app, please visit

Download file

Download the anyconnect-win.msi file from the ITS-Software Downloads SharePoint site.

Download VPN installer


The installer will launch. Click Next accepting the licence agreement at the appropriate step.

Click Next through the series of installer steps. At the final step a confirmation box will appear, click on Finish.


Once you have completed the Cisco Anyconnect install, click on the Microsoft logo Start icon bottom left of your screen, All Programs and then Cisco AnyConnect Secure Mobility Client.

Cisco AnyConnect client

A small window will open in the lower right corner of your screen.

First time set up

Click on small cog in the lower left of the window. In the window which appears select the Preferences tab and tick Enable local LAN access (if configured) and then close the window.

The first time you run the client you will also need to enter into the box next to the Connect button. The program will remember this for subsequent connections, so this need only be done once.

Username and password

Next, enter your Loughborough University username and password. 

After submitting your credentials, the AnyConnect client will pause, and a notification should pop up on your phone asking you to approve or deny the connection.

Approve MFA request

'Approve' the MFA request on the Duo app and the VPN client should continue to connect.

System tray

Once the connection has been made, the dialogue box will minimise to the system tray. This is the area at the bottom right of your desktop.

Disconnecting from the VPN

To disconnect click on the icon in the system tray and then click on the Disconnect button. Once the client has disconnected the window will automatically minimise itself again when you switch to another application.

If you wish to quit the client completely then right click on the icon in the system tray and choose Quit from the menu.