Service Availability

Current information on the status of IT managed services across the campus.

All service downtime, disruptions and outages will be reported here. If you feel there is an issue that is not listed here, please report it in the first instance to IT.services@lboro.ac.uk.

If you are experiencing an issue listed here, there is no need to contact IT Services, all communications and updates will be reported here.  

Services Down

No services down

Services Disrupted

Staff Managed Windows Computers (that have not been on campus since the summer)

Staff using a University-managed Windows desktop or laptop not connected since the summer may experience issues when trying to connect to the wired or wireless networks on campus.

Affected devices may become disconnected from the network and unable to reconnect. Please see our guidance on how to apply the fix.

No services disrupted

Services Running

Adobe - Applications

Service running normally

Important information
Adobe products – new version releases

Due to enhanced security measures, there is a 30-day delay before our Adobe products are updated to the latest version. As a result, users will not have access to new features until this 30-day period has passed.

Agresso – Financial Management

Service running normally

Business Objects

Service running normally

CMIS - Central Timetabling System

Service running normally

Co-Tutor

Service running normally

Corporate Applications

Service running normally

Data Centres

Service running normally

Email

Service running normally

Figshare – Research Repository

Service running normally

Firewall

Service running normally

Group Workspace

Service running normally

High Performance Computing

Service running normally

IdP - Identity Portal (LU login page)

Service running normally

iTrent – HR Management

Service running normally

Remote access (Keyserver)

The Remote access webpage (Keyserver) is now available and is currently being monitoring.

LEARN

Service running normally

LegendWare – Sports Centre Management

Service running normally

LUPIN – Research Information Management

Service is running normally

LUSI - Loughborough University Student Information system

Service running normally

Multi-Factor Authentication

This service is running

Microsoft 365

Service running normally

Network Wi-Fi

Update: 20 October

The root cause of the intermittent Wi-Fi connection issue has now been identified and is a result of a significant increase in the number of devices being connected to the campus network. IT Services are working closely with our supplier to review and implement a long-term solution.

Configuration changes made previously, have had a positive impact on the network stability, and the situation continues to be closely monitored

Known issue

Users may experience some Wi-Fi connectivity delays in the largest lecture theatres. Typically, more densely populated areas have 6 – 8 Access Points, which during peak times typically see up to 1000 devices attempting to connect at the same time. If you do experience connectivity issue, we recommended that you email it.services@lboro.ac.uk with a description of the issue encountered, location, device type and include the subject of eduroam connection issue.

Network Ethernet (wired)

Service running normally

OneDrive for Business

Service running normally

PDR – PDR Management

Service running normally

Printing

Service running normally

Shared Mailbox Service

Service running normally

Microsoft Teams

Service running normally

Telephony

Service running normally

VPN

Service running normally