Terms and conditions

We aim to keep our prices low and service levels high. You can help us to do this by booking the catering for your event with as much prior notice as possible. This ensures we have sufficient time to order products and ensure staffing levels are correct.

Notice Periods

Bookings should be made no less than two workings days in advance (Saturdays and Sundays, Bank Holidays and University Closure Days are not classed as working days).

Catering bookings for Bank Holidays and University closure days require a minimum of 10 working days’ notice. 

Saturday and Sunday bookings require four working days’ notice. 

Amendments and Cancellations

Can be made up to two working days before a weekday event and four days before a weekend event. 

Cancellation charges of 100% will be made for bookings cancelled less than one working day prior to the event.

Additional charges

  • Tablecloth hire £5.00 per cloth
  • Service staff - Monday to Friday £18.90 per hour Weekends £20.35 per hour
  • Unreturned equipment: Crockery £1.50 per item/ Flasks £20.00 each


We endeavour to deliver and collect at your preferred times’, however, operational necessities may make this difficult on occasion.

Deliveries are left outside the room unless you request otherwise

Please ensure a suitable table or surface is available for your requirements when ordering certain buffets – see notes attached to the buffet


We aim to collect all items on the morning after the day of delivery, however, please advise us if you have a specific time for collection.  Please ensure that all items for collection are together and packed in the box provided.  If our drivers have to clear rooms on collection a charge of £18.40 will be made.

All our deliveries include the following:

  • All items clearly labelled including vegetarian options/special diets
  • Flasks clearly marked
  • Fresh milk not UHT milk portions
  • Plates and napkins

Please leave all items for collection at the same point as delivery. Any missing items carry a charge.

Please let us know if the collection location is different to the delivery location.

If our drivers need to return a second time to make a collection a charge of £10.00 will be made.