Maintenance faults / repairs
Residents are required to report to the Hall Manager any damage or fault/repairs required to the premises/contents within 24 hours of becoming aware of it.
University Halls and Forest Court
You can submit a repair request online for a maintenance fault. Please complete our online Maintenance Fault/Repair Report Form and ensure you give all the details so we can respond to your request.
Your request will be processed with 24 hours (Mon-Fri), please see our service level targets for more information. If you request is urgent, please contact your Hall Manager or Duty Sub-Warden immediately.
You will be sent a confirmation email and a copy of the details. Your fault/repair will be logged by you Hall Manager team. If you wish to follow up on the progress of this request please visit your Hall Reception.
Unite operate their own online reporting system for Harry French, The Holt and William Morris.
You are able to report maintenance issues by creating an account on the My Unite App https://www.unitestudents.com/secure/login.
Once you’ve reported a maintenance fault, Unite will arrange for their maintenance team to fix it and will send you an email to let you know when this will be.
You can then check the status of your maintenance request online from your Personal Homepage. If you have any questions about the request you can also speak to a member of the Unite team on site.
Reporting a Wi-Fi or IT related issue
Wireless is now available in all halls, although please note that you will get a faster service if you connect via a cable to the network socket in your room. IT Services supply the cable free of charge, these should also be available from your Hall Reception.
If you have any faults or queries in relation to the IT Service in your accommodation, please report your problem direct to IT Services.