Maintenance faults / repairs
Residents are required to report to the Hall Manager any damage or fault/repairs required to the premises/contents within 24 hours of becoming aware of it.
If you have a maintenance fault please email your Hall Reception (details under Hall Contacts), if urgent you can report this in person to your hall office. Please ensure you give all the details so we can respond to your request.
Your request will be processed with 24 hours (Mon-Fri), please see our service level targets for more information. If you request is urgent, please contact your Hall Manager or Duty Sub-Warden immediately.
Your fault/repair will be logged by your Hall Manager team. If you wish to follow up on the progress of this request please visit your Hall Reception.
Unite operate their own online reporting system for Harry French, The Holt and William Morris.
You are able to report maintenance issues by creating an account on the My Unite App
Once you’ve reported a maintenance fault, Unite will arrange for their maintenance team to fix it and will send you an email to let you know when this will be.
You can then check the status of your maintenance request online from your Personal Homepage. If you have any questions about the request you can also speak to a member of the Unite team on site.
Reporting a Wi-Fi or IT related issue
Wireless is now available in all halls, although please note that you will get a faster service if you connect via a cable to the network socket in your room. Free Ethernet cables are available to collect from the PC Clinic in the Library.
If you have any faults or queries in relation to the IT Service in your accommodation, please report your problem direct to IT Services.