My student record...

Keeping your student record up-to-date using the Student Self-Service portal

Your student record is a combination of the personal details you have provided to the University and information regarding your programme of study.

The Student Self-Service portal

The Student Self-Service portal is something we will flag up to you frequently. Many of the tasks that you might have thought need a phonecall or email to the Doctoral College Office, you can now do quickly and easily yourself - just follow the link.

Student Self-Service portal

Questions about my student details...

Who should I contact about an update on my application, references, or studentships?

Information about our general admissions process for Doctoral Researchers is linked below.

If you would like to check the progress of a current application, please contact the academic School you have applied to using one of the addresses in the sidebar. Please note it can take up to six weeks for a PhD application to be given full consideration.

Doctoral admissions process

How do I update my Contact Details?

You can view and update your contact details on your student record via the Student Self-Service system.

Your student record is a combination of the personal details you provided to the University when you registered at the start of your studies and information regarding your programme of study/modules. It needs to be accurate.

Student Self-Service portal →

How do I update my Bank Details?

You can view and update your bank details on your student record via the Student Self-Service system.

Your student record is a combination of the personal details you provided to the University when you registered at the start of your studies and information regarding your programme of study/modules. It needs to be accurate.

Student Self-Service portal →

How do I change my Name?

Prior to submitting a name change query, please see 'How we use your data > Student names' in the Student Handbook.

If you wish to change your name whilst at the University, you must download the name change form (it's on the page linked below). Please complete this prior to contacting the Doctoral College Office.

Student name change information →

How do I change my Gender?

Prior to submitting a gender change query, please see 'How we use your data > Student names' in the Student Handbook.

If you wish to change your legal gender whilst at the University, you must download the gender change form (it's on the page linked below). Please complete this prior to contacting the Doctoral College Office.

Student gender change information →

Questions about how to prove I'm a student...

What do I need to do about Council Tax?

  • Please see our information about Council Tax in the Student Handbook.
  • You can generate a range of letters yourself, including a Council Tax letter from the Student Self-Service portal.
  • For advice on Living Off Campus, please contact the Student Advice and Support Service.
  • If you have attempted to generate your own letter and have come across an issue, please contact the Doctoral College Office.

I need proof of my UK address in order to open a bank account...

You can generate a range of letters yourself, including a Bank Letter from the Student Self-Service portal. A Bank Letter is sufficient proof of your UK address and can therefore be used for multiple purposes.

If you have attempted to generate your own letter and have come across an issue, please contact the Doctoral College Office.

Student Self-Service portal →

I need a non-standard letter that can't be generated via the Self-Service portal...

If you require a non-standard letter which cannot be generated via the Student Self-Service Portal, please contact the Doctoral College Office, providing as much relevant information as possible including your full name, Student Registration Number and the information you require us to provide.

Student Enquiries Service →

Questions about academic transcripts and awards...

Can I obtain a duplicate degree certificate?

Please note that upon Graduation, the University only issues one original certificate and academic transcript per student, free of charge.

If you would like a certified copy of either document, please visit the Certificates and transcripts page on the Graduation site.

Graduation Certificates and Transcripts page →