Centre for Service Management

News and Events

20 Aug 2019

New blog post by Dr Sahar Mousavi on online community engagement

Dr Sahar Mousavi

Dr Sahar Mousavi’s academic research on online communities has recently been the focus of a blog post she co-authored for HSO.com about the importance of considering both active and non-interactive members in managing successful engagement communities.

"Online communities are becoming more commonplace," Dr Mousavi explains, "and understanding how different members behave and prefer to interact is a key to ensuring an inclusive and effective community."

Read the full blog post here.