Centre for Service Management

People

CSM Management Committee

Professor Thorsten Gruber

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Director, Centre for Service Management

Professor of Marketing and Service Management

Professor Ian Hodgkinson

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Deputy Director, Centre for Service Management

Professor of Strategy

Professor Vicky Story

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Deputy Director, Centre for Service Management

Professor of Marketing

Dr Keme Ifie

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Associate Director (Enterprise), Centre for Service Management

Lecturer in Marketing

Dr Silvia Masiero

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Associate Director (Research), Centre for Service Management

Lecturer in International Development

Dr Sahar Mousavi

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Associate Director (Engagement), Centre for Service Management

Lecturer in Marketing

Junyi (Amy) Xie

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PhD Representative, Centre for Service Management

PhD Student

Full Members

Dr James Crick

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Lecturer in Marketing

Adjunct Professor of Entrepreneurial Marketing in the Telfer School of Management, University of Ottawa, Canada

Dr Suzana Grubnic

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Senior Lecturer in Management Accounting

Dr Cathryn Hart

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Senior Lecturer in Retailing and Operations Management

Dr João Oliveira

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Lecturer in Marketing and Retailing

Dr Didier Soopramanien

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Reader in Marketing

Dr Antuela Tako

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Reader in Operational Research

Dr Alex Wilson

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Senior Lecturer in Strategy

Dr Lili Yang

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Reader in Information Systems and Emergency Management