27 Apr 2017
PhD studentship opportunity exploring the Influences of Customer Experiences on Frontline Employee Experiences
The School of Business and Economics is offering a fully funded PhD studentship exploring the Influences of Customer Experiences on Frontline Employee Experiences supervised by Dr Kemefasu Ifie and Professor Thorsten Gruber.
The research will draw upon recent work on shared frontline experiences in the service marketing and management literatures and state-of-the art research in the social and organisational psychology literature. The research will use dyadic data from frontline employees and customers. Furthermore, it will utilize both qualitative (for the conceptualisation of FLEE) and quantitative (for the measurement of the impact of FLEE on various variables) research methods.
The closing date for applications is 15th May 2017.
You can find out more about the studentship and how to apply here: Ifie and Gruber PhD Studentship 2017