Emergency Protocol for Students on Study Exchanges and Work Placements
This is the protocol for students and staff to follow in the case of an emergency involving Loughborough University students whilst they are undertaking study exchanges or work placements in the United Kingdom and abroad.
Please note that as the University does not have the resources to provide 24-hour support, these procedures have been put in place in order to provide guidance to students in the event of an emergency situation.
For the purpose of this protocol, an emergency is defined as:
- civil unrest;
- global pandemic;
- natural disasters;
- political instability;
- victim of serious crime.
The objectives of the protocol are as follows:
- to ensure that the students are safe and well;
- to ascertain whether any assistance is required;
- to explore whether the students need to be withdrawn from the affected location/country;
- to check whether any action needs to be taken in respect of any other students in the affected location/country.
1. Responsibilities of the Student
- Prior to starting your study exchange or work placement, you must complete a Risk Assessment Form.
- If you will be studying or working outside the UK, you must register on the Drum Cussac website linked below. This will allow you to check the travel advice and security information for, and identify the risk level in, your chosen locations/countries.
- In addition to the above, you are advised to download the GlobalRiskManager app from the Drum Cussac website for up-to-date travel and emergency advice whilst you are away.
- Please note that students working in the UK may also register on the Drum Cussac website and download the app.
- During your study exchange or work placement, you should ensure that you check your University email addresses on a regular basis. We also recommend that you keep in contact with your respective School/Departmental Placements Officer and make them aware of any problems or difficulties as soon as they arise.
If you are involved in, or affected by, an emergency in your host institution/organisation, location or country, please take the following actions:
For emergencies during ‘office hours’: At the earliest opportunity, contact the University’s Institutional Exchange Co-ordinator or the Work and Opportunities Manager.
Programme Quality and Teaching Partnerships
Work and Opportunities Manager
Tel: +44 (0)1509 222316
For emergencies occurring ‘out of hours’: At the earliest opportunity, contact the University’s Security Office.
Security Control Room
Tel: +44 (0)1509 222141
3. Medical and Non-Medical Emergencies in the United Kingdom
Dial 999 if you need assistance from Police, Ambulance Service, Fire Brigade or Coastguard (24 hour service).
4. Medical Emergencies Outside the United Kingdom
In the event of a medical emergency (i.e. major ailments, serious injuries or hospitalisation), contact Global Response, quoting 'Loughborough University' and reference UMAL/T092. This is a service operated by multi-lingual co-ordinators 24 hours a day, 365 days a year.
Tel: +44 (0)2920 662425
You must contact Global Response before incurring any substantial medical expenses or being admitted as an in-patient at any hospital, clinic or nursing home.
Further details about medical assistance are provided in the University’s Travel Cover Summary, a copy of which is made available to all students prior to departure.
5. Non-Medical Emergencies Outside the United Kingdom
In the event of a non-medical emergency, contact Global Response for security advice and support, quoting 'Loughborough University' and reference UMAL/T092. This is a service operated by multi-lingual co-ordinators 24 hours a day, 365 days a year.
Tel: +44 (0)2920 662425
Further details about non-medical assistance are provided in the University’s Travel Cover Summary, a copy of which is made available to all students prior to departure.
6. Information and Advice Following Emergencies in Particular Locations/Countries
In accordance with section 1 above, you should inform the University at the earliest opportunity if you are involved in, or affected by, an emergency. In addition, you are advised to contact your families as soon as possible and to seek advice and information from your host institution/organisation.
The Institutional Exchange Co-ordinator or the Work and Opportunities Manager will follow up with students remaining in any affected locations/countries in order to monitor their mental and physical wellbeing and re-assess the risks at regular intervals. Travel advice and any other relevant information will be circulated to those affected. However, as indicated in section 1, we recommend that students download, and register on, the Drum Cussac GlobalRiskManager app so that you can receive up-to-date security alerts for your chosen destination.
Depending on the severity and duration of the emergency, the Institutional Exchange Co-ordinator or the Work and Opportunities Manager might need to consider what guidance and advice should be given to any students who are planning to study in the affected location/country in the following semester or academic year.
7. Additional Contact Information
If your require consular assistance, we recommend that you contact the Foreign, Commonwealth and Development Office (FCDO) as shown below:
King Charles Street
Tel: +44 (0)20 7008 1500
Contact details for all British embassies, high commissions and consulates: www.gov.uk/world/embassies.
For students who are non-UK nationals, contact details for embassies in all countries: www.embassyworld.org.