Dealing with problems

What to do when academic or other problems occur

If things go wrong, and you don't meet your potential due to circumstances in your personal or academic life, we have advice here.

Please visit the Student Handbook for information about mitigating circumstances and how to submit a claim.

You may want to contact LSU Advice for additional help in completing your claim, further details can be found on the LSU website. If you still have unanswered questions after consulting the Student Handbook and LSU Advice, please contact Student Enquiries.

Guidance on Mitigating Circumstances » LSU Advice

Please thoroughly read the Academic Appeals section in the Student Handbook and consult LSU Advice for support if necessary.

Guidance on Academic Appeals » LSU Advice

If you have a complaint about a service provided by the University, you should normally raise this in the first instance with the member of staff, School or section responsible. For specific guidance, please look at the Student Handbook.

Guidance on making a complaint »