Course information and booking

Find out more about the new Healthcare Learning Pathway and book online.

Further information on each level of study can be found below. These can be completed as a Learning Pathway (L1 -3) or individually, depending on your training needs. The courses are fully accredited by the CIEHF and CPD and a certificate will be available for registered participants on successful completion.

Please note that we are currently only taking bookings onto Level 1 and some Level 2 modules (see below); more information and further booking details will follow in due course.

Level 1

Level 1 (Awareness) is an accredited e-learning short course available free-of-charge to all NHS staff via Health Education England and NHS Education for Scotland. The 1-hour online learning introduces a Systems approach using Human Factors models to think about risk and safety. This interactive course includes examples to show how redesigning systems, purchasing new equipment and working together can improve patient safety. You can take part in two interactive scenarios to develop your knowledge and finish the course with a short quiz to receive your accredited certificate from the Chartered Institute of Ergonomics and Human Factors (CIEHF.) CIEHF launched the accredited Healthcare Learning Pathway earlier this year to support the National Patient Safety Strategy. This Level 1 e-learning is also available free of charge to NHS staff via Health Education England (HEE) and NHS Education for Scotland (NES).

Level 2

Level 2 (Understands) has nine online learning modules to develop your Human Factors knowledge and skills from awareness to understanding. You start by learning about Systems mapping including Systems Engineering for Patient Safety (SEIPS) and Task Analysis. There are modules for Risk Analysis, Resilience Engineering, and Incident Investigation developed in collaboration with HSIB. You will be encouraged to your experiences of healthcare design from frequently used medical devices, through to hospital building design and ambulances. Safety management is considered by thinking about procedures, leadership, and teamwork, and finally how you can be a Human Factors Champion for healthcare safety. 

Modules (now taking bookings)


Systems approaches are introduced with a brief history of Safety Science and Human Factors including the Swiss cheese model, mental models, Resilience Engineering, and Safety II. You will be introduced to a range of HFE models e.g. SHELL, Onion, and SEIPS, as well as failure modes and performance variability (FRAM). You will consider how Systems thinking supports understanding complexity rather than linear thinking e.g. root cause analysis, and use the Systems Engineering for Patient Safety (SEIPS) to develop your own safety assessments. The module finishes with a group work on Systems mapping for stakeholders, processes, and risk controls.

Trainers: Dr Thomas Jun and Dr Mark Sujan
Dates: 27 Jan 22, Apr/July 22

Book online

Task Analysis

Task Analysis is a core method in Human Factors/Ergonomics. You will learn how to collect and analyse data from observing physical work through to design of tools and evaluation of performance. You will develop Hierarchical Task Analysis (HTA) examples for both everyday tasks and clinical activities, and think about the role of HTA in wider systems analyses, e.g. SHERPA. You will learn a second Task Analysis method, called Link Analysis, to think about how to improve interactions between humans, machines, and workplaces. This can include better design of medical devices and workplaces to improve efficiency and reduce effort.

Trainers: Professor Sue Hignett, Dr Helen Vosper, Dr Saydia Razak
Dates: 28 Jan 22, Apr/July 22

Book online

Teamwork, Non-Technical Skills and Leadership

The module on leadership and non-technical skills is meant to provide you with insight into leadership as a process versus a leader as a person. It draws upon an individual's traits, personality and emotional intelligence as factors that interplay with their technical understanding of human Factors/Ergonomics based process design. This allows further exploration, critique, and appreciation of leadership in complex adaptive systems such as healthcare. It offers a balanced insight of individual versus system resilience in delivering outcomes for quality and safety.

Trainers: Professor Jay Banerjee and Professor Sue Hignett
Date: 25 Feb 22

Book online

Modules (booking TBC)

Risk Analysis and Resilience

Trainers: Dr Thomas Jun and Dr Tracey Herlihey
Date: 24 Feb 22

Booking and info TBC

Physical and Environmental

Trainers: Professor Sue Hignett and Dr Mike Fray
Date: Apr 22

Booking and info TBC

Medical Devices and Design Principles

Trainer: Professor Sue Hignett
Date: Apr 22

Booking and info TBC

Incident Investigation

Trainers: Dr Thomas Jun and Dr Laura Pickup
Date: Mar 22

Booking and info TBC


Trainers: Dr Helen Vosper and Professor Sue Hignett
Dates: 3 Mar 22, Jul 22

Booking and info TBC

Disseminating Information

Trainers: Dr Helen Vosper and Professor Sue Hignett
Date: May 22

Booking and info TBC

Level 3

Level 3 (Demonstrates) will take you to the professional level of Technical Specialist with the flexible and transferrable qualification of ‘TechCIEHF (Healthcare)’. You will work with a professional CIEHF mentor to build your knowledge, skills and competencies through case studies using the methods from Level 2. This will support your safety role at work, and/or help you to develop skills to work in a patient safety role. Your portfolio of case studies (activity logs) will be supported by monthly meetings with your mentor. As a TechCIEHF (Healthcare) you will be equipped to lead Human Factors in your organisation.