Centre for Service Management

News and Events

3 Nov 2017

CSM attends Thought Leadership conference

photo of the conference building in Brisbane, Australia

In early November, CSM Director Prof Thorsten Gruber attended a Thought Leadership Conference entitled, “Theorizing beyond the horizon: Service research in 2050,” hosted by the University of Queensland in Brisbane, Australia. The event brought together a select group of prominent thought leaders to set service research priorities and look into the future.

Participants worked in groups on important topics such as empowering a worldwide Just Service Economy by 2050, imagining the future of service operations, predictions and prospects for service workers in 2050 and robotics and service work. Paper emerging from the event will be published next year in the prestigious Journal of Service Management.